Elizabeth Romero Agnew

As the Executive Key Director of my non-profit organization for the "Men & Women Of Salt Ministries", the responsibilities I implement and perform vary according to the outreach.

• I coordinate all food ministry outreaches in the San Antonio metropolitan area.
• I have been registered with Bexar County since May 2nd of 2016.
• I facilitate and organize the food, clothing, and hygiene distribution at time of service.
• Before-hand I orchestrate in advance the outreach from start to finish.
• I delegate authority to my voluntary team members by assigning their designated functions.
• In addition to the ministry services I offer, I also partner with other non-profit organizations to assist the homeless with shelter and provisions for the sake of their lively hood.
• I oversee and handle all ministry related financial expenditures.
• Led strategic planning initiatives to enhance community outreach programs.
• Established partnerships with local organizations to expand reach and impact of services provided.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Led team in executing mission-driven projects, ensuring alignment with organizational goals and values.
• Mentored staff, fostering professional growth and enhancing team performance in program delivery.

• Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
• Trained new team members on service protocols and system navigation to ensure consistency in customer support.
• Worked with 2 Projects: National Debt Relief and IDX credit monitoring.
• Submitted Settlement Offers to assist clients in reducing debt.
• Assisted and set up payment arrangements.
• Authorized refunds to their escrow accounts.
• Assisted clients with adding debt to their program.
• Offered tech support with the portal.
• Handled escalated calls from unsatisfied clients.
• Discussed any questions clients had regarding their contract.
• Offered extensive customer service on many levels.
• Assisted clients with NSF's by re-scheduling their draft schedule along with revising payment methods.
• Updated Banking information.
• Ensured clients received their graduation letters from the program.
• Emailed clients their draft schedule.
• My KPI's were at 100 percent.
• Was recognized and Awarded twice for best overall customer service and highest KPI's.

• Trained newcomers on existing project.
• Assisted callers with their medicade renewals.
• Informed clients of documents needed to present and submit to their local office.
• Updated clients information into the data base as needed.
• Disclosed resources available to assist them.
• Managed escalated calls.

• Assisted members with their Direct Express debit card.
• Filed claims for unauthorized purchases.
• Canceled and disabled debits cards that were reported stolen.
• Issued new debit cards.
• Tracked debit cards that were shipped out and not received in a timely manner.
• Issued merchant credit.
• Added new card members upon eligibility and request.
• Accessed information as needed from the Social Security Administrations database, to ensure additional family members were eligibility.
• Verified and updated members information.

• Blue Cross Blue Shield Project
• Assisted members with their medical insurance plans.
• Confirmed and verified their co-pays and deductibles.
• Submitted medical claims.
• Changed their in network providers upon request.
• Researched their health plans.
• Accepted and posted their medical insurance payments.
• Acted as a care navigator by guiding and directing members to the appropriate medical providers and specialist based on proximity.
• Acted as a patient advocate to resolve billing discrepancies, ensuring accurate claims were processed to assist in reducing members liability.
• Assisted members with formal inquiries regarding grievances with medical facilities.
• Assisted members in seeking primary care physicians, specialists, radiology offices, imaging and x-ray centers and suitable hospitals.
• Guided patients through the health care system.
• I acted as a health care member service consultant.

• Supervised daily operations.
• Trained new employees on best practices in plant care and customer interaction.
• Implemented inventory and hardline products.
• Coordinated my teams work schedules.
• Managed and handled cash flow.
• Assisted customers with their horticultural questions and concerns,
• Processed customer returns and exchanges.
• Coordinated marketing store events.
• Verified incoming shipments.
• Followed up with suppliers to review the status of outstanding orders.
• I conducted quarterly probationary reviews.
• I mentored coaching sessions to enhance employee performance.

• Was assigned on a variety of projects from "Citi Bank", to "American Express", and Wells Fargo.
• Outbound duties consisted of promoting balance transfers to consolidate credit card debt for Citi Bank.
• I was recognized as a "Top Performer" and met my daily quotas in sales.
• Cultivated relationships with business owners and card members with, "American Express".
• My staff position was to implement a one million dollar line of credit to initiate financial growth.
• I successfully established new business accounts.
• I handled both in and outbound calls.
• For Wells Fargo, I coordinated with the under writing team by submitting applications for loan approvals.
• I reviewed members credit reports to analyze their credit profile.
• Conducted data entry and verification process.
• Reviewed borrower income along with debt to ratio.
• Meticulously reviewed files for accuracy.