ELIZABETH ROMERO ORTIZ
Greenville
Summary
Over 11 years of experience in the Plasma Industry , motivated leader with strong organizational and prioritization abilities, as well as appreciation for center needs and production of plasma.
Overview
11
11
years of professional experience
Work History
Reception Group Lead-Travel Trainer
CSL Plasma
09.2018 - Current
- Train newly hired employees to fit key positions and maximize productivity
- Assisted newly hired team members by explaining company procedures and safety requirements
- Various accounts leading training activities and daily debriefs sessions to determine training process and make necessary training adjustments
- Monitor training efficiency by ensuring training completion meets deadline
- Effective communication between New Center Leadership, Manager New Center Support, Designated Trainers and Trainees
- Cultivated strong relationships with coworkers by listening carefully and offering positive reinforcement
- Developed and coordinated classroom style training
- Monitered training effectiveness through observations
- Provided constructive feedback and positive reinforcement to keep trainees motivated
- Created training materials, module summaries, videos and presentations
Quality Specialist
CSL Plasma
04.2022 - 03.2023
- Perform QA review and release for all shipment and associated documents
- Ensure center records QA review to ensure thoroughness, accuracy and timeliness
- Promote Safety, Health and Environment Policies and Procedures
- Follow all Standard Operating Procedures (SOP's), company policies and procedures
- Comply with all local, state and federal regulations and laws to include, but not limited to : FDA, GHA, HIPPA, HSE and OSHA
- Maintain confidentiality of all personal, donor and center information
- Maintain and review Plasma center personnel training documents to ensure documents comply with CSL
procedures, SOP's, CLIA and other applicable requirements
Reception Group Lead
CSL Plasma
08.2013 - 09.2018
- Registering applicant and transfer donors based upon completion of appropriate training and operational needs
- Educates new donors on donating plasma, screening process, the health screening test, donation fees, center policies
- Answers the telephone and assists providing appropriate information
- Maintains alertness and awareness to any reaction a donor may have
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom line profitability
- Participated in various staff events, which included workshops and development meetings
- Troubleshoot and resolved workflow issues by collaborating and communicating
- Maintained supplies inventory to prevent supply shortages
- Optimized staffing levels with strategic scheduling and task delegation
- Prepared facilities for health agency inspections and operational audits
Education
High School Diploma -
Travelers Rest Highat Travelers Rest
01.2010
Skills
- Bilingual
- Verbal and Written Communication
- Group and Individual Instruction
- Complaint Handling
- Inventory Control
- Performance Monitoring
- Health and Safety Procedures
- Crossed Trained
Contact
Greenville, South Carolina 29617
Timeline
Quality Specialist
CSL Plasma
04.2022 - 03.2023
Reception Group Lead-Travel Trainer
CSL Plasma
09.2018 - Current
Reception Group Lead
CSL Plasma
08.2013 - 09.2018
High School Diploma -
Travelers Rest Highat Travelers Rest
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