Reliable and enthusiastic lead practice associate coordinator offering over15 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs. Eager to contribute to team success through staff trainings, team building, hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in healthcare.
Hi, I’m
Elizabeth Rosa
Administrative Assistant
Revere,MA
Summary
Overview
26
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Medical Eyeglass CenterSOMERVILLE, MA
CONTACT LENS COORDINATOR
01.2022 - 05.2023
Job overview
- Entered prescription data into computer and initiated new contact lens orders.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with insurance questions, eligibility, and prior authorizations of contact lenses and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
The Dimock CenterRoxbury, MA
Optical Technician Float
08.2020 - 12.2021
Job overview
- Interpreting results of eye examinations, using prescriptions written by Optometrists and Ophthalmologists
- Advising patients on frame weights, materials, styles and colors
- Recommending lenses, coatings and frames to suit customers' needs
- Measuring customers to determine suitable types and styles of frames
- Adjusting frames so they fit properly
- Preparing orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
- Making sure that orders for glasses and contact lenses have been processed accurately
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Directly oversee and help fellow Practice Associate Coordinators with day-to-day tasks and respond quickly to questions, which improve understanding of job responsibilities.
- Use ECW computer programs and registration systems to schedule, reschedule and handled cancelled appointments for patients.
- Interacted with customers professionally by phone or in-person to provide information and directed to desired staff members.
- Deliver expert clerical support by efficiently handling wide range of routine and special tasks.
Cambridge Health AllianceRevere, MA
Practice Medical Receptionist
11.2016 - 05.2020
Job overview
- Registered patients.
- Scheduled medical appointments.
- Collected Co-payments.
- Liaison between patient/nurse/provider.
- Medical Interpreting.
- Outreached to coordinate care.
- Performed various clerical as well as administrative support duties.
- Customer Service.
- Handled estimated 90 calls per month coordinating patient care.
- Worked with providers to better understand needs in order to provide all-inclusive quality care.
- Devoted special emphasis to punctuality, consistently arriving to work ready to start immediately.
- Team captain, assisted Revere Care Center implementing a mobile market project, resulting in both patients as well as nearby communi0tiies gain access to free fresh produce every monthly.
Cambridge Health AllianceCambridge, MA
Unit Secretary
04.2011 - 11.2016
Job overview
- Greet Visitors.
- Managed discharge scheduled appointments for estimated 20 providers based on optimal patient loads and clinician availability. Maintained current and accurate medical records for over 25 patients. Completed skilled administrative work to support all office staff and operational requirements.
- Monitored inventory levels and advised management of need for replenishment.
- Processed lab paperwork and requests according to physicians' orders. Provided information for patient admissions and discharges to foster timely processing.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
- Managed incoming calls and directed to appropriate department. Executed administrative duties to facilitate unit tasks and meet team goals.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Medical Specialties DepartmentMedford, MA
Medical Secretary
03.2013 - 08.2013
Job overview
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Enhanced office efficiency by handling 100 + callers per day.
- Coordinated patient scheduling, check-in, check-out and payments for billing. Verified insurance benefits or eligibility and documented in NEHEN system.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Harvard Vanguard Medical AssociatesMedford, MA
Medical Office Secretary
11.2011 - 03.2013
Job overview
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Communicated with outside facilities for scheduling tests or surgeries.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Completed skilled administrative work to support all office staff and operational requirements.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered phone calls and messages for 50-physician outpatient medical facility, scheduling appointments and handling patient inquiries.
- Enhanced office efficiency by handling estimated 150 callers per day.
Harvard Vanguard Medical AssociatesWatertown, MA
Medical Secretary/Medical Assistant
01.2011 - 11.2011
Job overview
- Greet Patients.
- Answer phone.
- Schedule medical appointments.
- Assign referrals appropriate billing.
- Obtain Prior Authorization for insurance.
- Attend daily huddles.
Cambridge Health AllianceSomerville, MA
Patient Partner
07.2007 - 07.2009
Job overview
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained client medical history, including medication information, symptoms and allergies.
Cambridge Health AllianceSomerville, MA
Patient Access Representative
08.2006 - 07.2007
Job overview
- Registered patients.
- Scheduled medical appointments.
- Collected Co-payments.
- Liaison between patient and nurse/provider.
- Medical Interpreting.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Used EPIC to schedule appointments.
Cambridge Health AllianceSomerville, MA
Referral Coordinator
04.2005 - 11.2006
Job overview
- Central Referral Office.
- Obtained referrals and processed insurer authorizations for medical specialty visits.
- Worked with billing application to update and correct patient demographics and insurer information.
- Corrected denied billing claims for re-billing.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Rite Time Home Care Services Inc.Malden, MA
Administrative Assistant
11.2024 - Current
Job overview
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitor office supplies inventory, ensuring availability of essential items without overstocking.
- Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Cambridge Public SchoolsCambridge, MA
Teacher's Assistant/Family Liaison
02.2001 - 04.2004
Job overview
- Supported lead teacher by keeping records of attendance and homework.
- Kept log of assigned educational materials. Served as Interpreter to Hispanic student/family population.
- Developed and distribute monthly school newsletter.
- Conducted school tour.
- Organized parent workshops and special events.
- Assessed student assignments to check quality and completeness before submission for grading
- Handed out classroom materials, like pencils, paper and crayons
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
Maynard School ExtendedCambridge, MA
After School Program Coordinator
12.1998 - 06.2001
Job overview
- Coordinated, planed and supervised Extended-Day Program.
- Oversaw registration process.
- Maintained open communication with staff as well as parents.
- Served as Interpreter to Hispanic student/family population.
- Devised, implemented workshops, classes, homework help, as well physical education for 100 + students.
- Established positive working relationships with colleagues, and parents through regular communication and effective anticipation of needs.
- Gathered and organized materials in support of after school curriculum operations.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established as well as updated work schedules to account for changing staff levels according to expected workloads.
- Coordinated work activities of staff relating to employment, compensation, labor relations in addition to employee relations.
- Collaborated with school administrator to develop functional budgets within allocated funds
Education
Cambridge Rindge And LatinCambridge, MA
High School Diploma
09.1982 - 06.1986
University Overview
Skills
Workflow planning
undefinedReferences
References
- REFERENCES
- Wudeneh Mulugeta, Cambridge Health Alliance, MD, (781) 485-8222
- Rhonda Greene, Cambridge Public School, Lead Teacher, (617) 710-3332
- Katie Pellecchia, Cambridge Health Alliance, Health Care Partner, (401) 480-8478
Interests
VOLUNTEER
Mobile Market - Revere Care Center - 2018-2020
Fletcher-Maynard Academy - Assisting Volleyball Coach - 2000
Cambridge Pop Warner - Cheer Leading Coach - 1996
Parent Volunteer to Head Start Program - 1994-1995
Assisted teachers in working with children
Active member of the Parent Center Committee
Skills
Skills
- ECW, TRIZETTO, ROAR, MEDITECH, EPIC, EMR, TELEVOX and NEHEN
- Knowledge of medical terminology and body systems.
- Knowledge of health care and insurance systems.
- Administrative support, Schedule appointments, billing, Child Care, Clerical, Strong Communication Skills, CPR, Customer Service, Customer
- Service, educational materials, special events, First Aid, General office, insurance, Assist Physician, medical terminology, MEDITECH, Office, newsletter, Portuguese, Fluent in Spanish, teacher, phone, Answer Phones, Take vital signs, workshops
Timeline
Administrative Assistant
Rite Time Home Care Services Inc.
11.2024 - Current
CONTACT LENS COORDINATOR
Medical Eyeglass Center
01.2022 - 05.2023
Optical Technician Float
The Dimock Center
08.2020 - 12.2021
Practice Medical Receptionist
Cambridge Health Alliance
11.2016 - 05.2020
Medical Secretary
Medical Specialties Department
03.2013 - 08.2013
Medical Office Secretary
Harvard Vanguard Medical Associates
11.2011 - 03.2013
Unit Secretary
Cambridge Health Alliance
04.2011 - 11.2016
Medical Secretary/Medical Assistant
Harvard Vanguard Medical Associates
01.2011 - 11.2011
Patient Partner
Cambridge Health Alliance
07.2007 - 07.2009
Patient Access Representative
Cambridge Health Alliance
08.2006 - 07.2007
Referral Coordinator
Cambridge Health Alliance
04.2005 - 11.2006
Teacher's Assistant/Family Liaison
Cambridge Public Schools
02.2001 - 04.2004
After School Program Coordinator
Maynard School Extended
12.1998 - 06.2001
Cambridge Rindge And Latin
High School Diploma
09.1982 - 06.1986