Summary
Overview
Work History
Education
Skills
Personal
Abilities Experience
Apt
References
Work Availability
Interests
Timeline
ELIZABETH ROSE

ELIZABETH ROSE

GREENVILLE,SC
'I can do all things through Christ which strengtheneth me'
Philippians 4:13

Summary

More than Twenty years' experience working with successful businesses. Working with insurance companies, patients and other healthcare professionals, plus working in the retail environment providing customer service with professionalism and dedication. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

ASSISTANT MANAGER

PET PARADISE RESORT
06.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Quality care for the dogs and cats to focus on their well-being during their stay
  • Implementing the company's policy

RECEIVING SPECIALIST

AMAZON
01.2022 - 05.2022
  • Streamlined receiving processes by implementing efficient organization and tracking systems.
  • Reduced order discrepancies by conducting thorough inspections of incoming shipments.
  • Enhanced warehouse productivity with diligent inventory management and accurate recordkeeping.

REFUND REPRESENTATIVE

HSN
11.2021 - 01.2022
  • Improved customer satisfaction by promptly addressing and resolving refund inquiries and disputes.
  • Streamlined the refunds process for increased efficiency and accuracy in handling customer requests.
  • Managed a high volume of refund cases, prioritizing workload to meet deadlines and maintain customer satisfaction.
  • Implement changes that resulted in reduced processing time.

MEDICAL BILLING ASSISTANT

PAINSOUTH INC
01.2017 - 01.2018
  • Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
  • Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
  • Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
  • Streamlined billing processes, implementing efficient methods for tracking payments and managing accounts receivable.

OFFICE ASSISTANT

ANDERSON EYECARE
01.2010 - 01.2018
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

MEDICAL BILLING ASSISTANT

SKIN PATHOLOGY ASSOCIATES
01.2004 - 01.2010
  • Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
  • Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
  • Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
  • Streamlined billing processes, implementing efficient methods for tracking payments and managing accounts receivable.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
  • Supported the reduction of claim denials by maintaining up-to-date knowledge of insurance guidelines and regulations.
  • Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
  • Increased team efficiency by providing cross-functional support in medical coding, insurance verification, and data entry tasks.
  • Maximized reimbursement opportunities by staying current on industry trends and new billing procedures.
  • Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
  • Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
  • Filed and updated patient information and medical records.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted payments and collections on regular basis.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Monitored outstanding invoices and performed collections duties.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Generated monthly billing and posting reports for management review.
  • Audited and corrected billing and posting documents for accuracy.

Education

CERTIFICATE IN MEDICAL BILLING -

STRATFORD CAREER INSTITUTE
2006

HIGH SCHOOL DIPLOMA, CERTIFICATE IN INFORMATION SYSTEMS -

BEREA HIGH SCHOOL, GREENVILLE, SC
05.1988

Skills

  • WINDOWS 10
  • Microsoft Word
  • Excel and Power Point
  • Typing
  • 10 keys
  • Medisys
  • Cytopath
  • MS Group Software
  • Greenway
  • Organization Skills
  • Multi-Tasking
  • Time Management
  • Detail Oriented
  • Adaptable
  • Responsible
  • Quick Learner
  • Employee Scheduling
  • Recruiting and interviewing
  • Product and service knowledge
  • Operations Management
  • Task Delegation
  • Staff Supervision
  • Budgeting and finance
  • Retail Operations
  • Retail Operations Management
  • Staff Training and Development
  • Recruitment and hiring
  • Schedule oversight
  • Policy Enforcement
  • Customer Relations
  • Money Handling
  • Customer Service
  • Multitasking Abilities
  • Problem-solving abilities
  • Good Judgment
  • Decision-Making
  • Team Leadership
  • Organizational Skills
  • Computer Skills
  • Multitasking

Personal

I enjoy outdoors, hiking, mountain biking, swimming and snorkeling, spending time with my family and friends. Going to Church, serving the community, Volunteering

Abilities Experience

Processing Morning Reports Post and Balance Daily Deposits Insurance Claim Follow up Processing Electronic Claims with Medicare, BCBS and Medicaid Process Commercial Insurance Claims Preparing Patients Statements Patients Aging Report Assisting in Computer Updates Setting Appointments Keying Daily Charges IDC 10 Codes Surgery Scheduling Retail Management Visual Merchandising Processing Budget and Payroll Inventory Control Shipping and Receiving Data Entry Controlling Cash and Daily Audit Customer Service Collections

Apt

Apt# 206

References

  • DENISE ALICEA, FORMER CO-WORKER, 704-712-1244
  • DR. K. MICHAEL ANDERSON, MANAGER/FRIEND ANDERSON EYECARE, 205-529-4994, 205-665-2020
  • HOLLEIGH SEALES, FORMER MANAGER AT PAINSOUTH INC, 205-266-3235
  • KATHY BRASHER, FORMER MANAGER AT SKIN PATHOLOGY, 205-613-2681

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

I enjoy being outside, spending time with my friends and family I have 3 amazing animals A cat named Boots, a corgi mix named Brooklyn and a Catalina Macaw name Rainbow

Timeline

ASSISTANT MANAGER - PET PARADISE RESORT
06.2022 - Current
RECEIVING SPECIALIST - AMAZON
01.2022 - 05.2022
REFUND REPRESENTATIVE - HSN
11.2021 - 01.2022
MEDICAL BILLING ASSISTANT - PAINSOUTH INC
01.2017 - 01.2018
OFFICE ASSISTANT - ANDERSON EYECARE
01.2010 - 01.2018
MEDICAL BILLING ASSISTANT - SKIN PATHOLOGY ASSOCIATES
01.2004 - 01.2010
STRATFORD CAREER INSTITUTE - CERTIFICATE IN MEDICAL BILLING,
BEREA HIGH SCHOOL - HIGH SCHOOL DIPLOMA, CERTIFICATE IN INFORMATION SYSTEMS,

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ELIZABETH ROSE