Elizabeth Rouch
Hillsboro,OR
Summary
Versatile Med Tech with a robust background in memory care, demonstrated through impactful roles at companies like Arizona Angels. Excelled in technical report writing and fostering team growth, achieving significant process improvements. Skilled in microbiological analysis and leading cross-functional teams, showcasing a blend of analytical prowess and leadership excellence.
Overview
9
9
years of professional experience
Work History
Med Tech
Cornell Estates Assisted and Independent Living
Hillsboro, OR
03.2024 - Current
Med Tech/Caregiver
Touchmark at The Ranch
Prescott, AZ
10.2022 - Current
- Company Overview: Memory Care
- Memory Care
Med Tech/Caregiver
Rosewood Memory Care
Hillsboro, OR
10.2023 - 03.2024
Med Tech/Caregiver
Arizona Angels
Prescott, AZ
05.2022 - 09.2022
- Company Overview: Memory Care
- Memory Care
Med Tech/Caregiver
Avista Senior Living
Prescott, AZ
03.2022 - 05.2022
Internal Auditor
West Yavapai Guidance Clinic
Prescott Valley, AZ
06.2019 - 12.2021
- Daily legal guardian updates
- Entering all incident reports into database for tracking and review
- Follow up on all client mortalities - Work with Medical Examiners office to request records and maintain a mortality spreadsheet
- Crisis Stabilization Unit and Windhaven Psychiatric Hospital discharge follow ups - Clients are required to have hospital follow up appointments following any hospital discharge
- I run reports and maintain a spreadsheet to ensure all clients have the proper follow up appointments and have or have not attended them
- Monthly lab audits - Psychotropic medications require certain lab tests at varied intervals
- I perform an audit monthly to ensure clients have had required lab tests done for medications
- Adult Out Of Home (OOH) hospital follow ups - Adult clients who were admitted to a hospital outside of West Yavapai Guidance clinic also require follow up appointments
- Tracking to ensure clients have and attend needed follow up appointments
- Clients with certain diagnosis also require labs, I ensure these clients have had labs completed when needed
- Informed consent audit - All clients prescribed new medications are required to sign an informed consent form to ensure understanding of new medications
- I ensure all new medications have signed informed consents
- Committee Power Point Presentations - Five monthly committee power point presentations
- Quality Management Committee (for the board of directors), Crisis Stabilization Unit Committee, Windhaven Committee, Residential Committee, and Infections and Hand Hygiene
- Pull reports and input data into excel spreadsheets and graphs for presentation in committee meetings
- (I admit I am not very proficient in excel, however working on these is teaching me a lot and I am continuing to improve)
Certified Caregiver/Med Tech
Arizona Angels
Prescott, AZ
05.2021 - 09.2021
Business Office Manager
Tim and Robyn Roth LLC
07.2017 - 02.2018
- Company Overview: DBA: Mr
- Rooter Plumbing/AireServ
- During my employment with Mr
- Rooter/AireServ I managed one full time dispatcher, one full time customer service representative and one part time bookkeeper
- I report directly to company owners Tim and Robyn Roth, supervising all office staff
- Human resources - Interviewing and hiring office staff, background checks, I-9 employment verification, maintain confidential employee records, maintaining updated policies and HR records, caring for employee concerns, employee compliance, and training and development
- Payroll - I complete weekly payroll for fourteen hourly employees as well as eleven commissioned employees
- Pay for commissioned employees is based upon percentages and job cost
- Payroll must be calculated on every invoice for every employee
- Daily invoicing - I post all invoice payments and verify invoice accuracy and pricing
- After the invoice is verified and payment posted they are batched and exported for accounting
- Marketing - Customer contact by telephone calls or postcards
- I compile customer list for each marketing campaign and prepare postcards or call lists to contact customers
- DBA: Mr
- Rooter Plumbing/AireServ
Service Center Supervisor
GTE/VERIZON/FRONTIER COMMUNICATIONS
Monrovia, CA
04.2016 - 06.2017
- Responsible for providing leadership to 13 union represented associates responsible for testing trouble reports, outages and saving non-productive technician dispatches across 24 states
- Operational expertise is driving cost savings, while supporting an excellent customer experience
- Led the associate teams through the transition process from Verizon to Frontier
- Established process initiatives for the new set of responsibilities
- Spearheaded training initiative to grow associate skillsets and knowledge
- Partnered with related departments to change workload to align better with saving non-productive dispatches
Education
Master of Arts - Business Management
University of Redlands
Redlands, CA01-2012
Bachelor of Science - Business Management
University of Phoenix
San Bernardino, CA01-2009
Skills
- Interviewing
- Medication Administration
- Human resources
- Auditing
- Vital Signs
- Marketing
- Group Management
- Sales
- Customer service
- Office management
- First aid
- Level one fingerprint card
- Front desk
- Quality management
- Process Development
- Caregiving
- Root cause analysis
- Communication skills
- Payroll
- Call Center
- Report Preparation
- Leadership
- CPR
- Computer Savvy
- Care plans
- Assisted living
- Supervising experience
- Conflict management
- Written Correspondence
- Internal Audits
- Leadership
- Scheduling
- Geriatrics
- Customer Service
- Payroll
- Front desk
- General Office Skills
- Proofreading
- Microsoft Office
- Communication skills
- Windows
- Medical terminology
- Microsoft Excel
- Sales
- Memory Care
- Cash register
- Google Suite
- Quality Management
Timeline
Med Tech
Cornell Estates Assisted and Independent Living
03.2024 - Current
Med Tech/Caregiver
Rosewood Memory Care
10.2023 - 03.2024
Med Tech/Caregiver
Touchmark at The Ranch
10.2022 - Current
Med Tech/Caregiver
Arizona Angels
05.2022 - 09.2022
Med Tech/Caregiver
Avista Senior Living
03.2022 - 05.2022
Certified Caregiver/Med Tech
Arizona Angels
05.2021 - 09.2021
Internal Auditor
West Yavapai Guidance Clinic
06.2019 - 12.2021
Business Office Manager
Tim and Robyn Roth LLC
07.2017 - 02.2018
Service Center Supervisor
GTE/VERIZON/FRONTIER COMMUNICATIONS
04.2016 - 06.2017
Master of Arts - Business Management
University of Redlands
Bachelor of Science - Business Management
University of Phoenix
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