Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Rouse

Indianapolis,IN

Summary

Energetic server with a background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Server/Bartender

First Watch
Greenwood, Indiana
04.2024 - 01.2025
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Informed customers of daily specials and signature menu items.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Provided exceptional service to high volume of daily customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Greeted guests and provided menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Server

Flapjacks
Indianapolis, IN
07.2021 - 04.2024
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

Some College (No Degree) - Architecture

Illinois Institute of Technology
Chicago, IL

Skills

  • Daily specials memorization
  • Order delivery practices
  • Table resetting
  • Food delivery
  • POS operation
  • Customer service
  • Positive and professional
  • Liquor, wine, and food service
  • Dietary restrictions knowledge
  • High volume dining
  • Upselling techniques

Timeline

Server/Bartender

First Watch
04.2024 - 01.2025

Server

Flapjacks
07.2021 - 04.2024

Some College (No Degree) - Architecture

Illinois Institute of Technology
Elizabeth Rouse