Elizabeth Runyon
Houston,Tx
Summary
With a decade of clinical experience, a versatile Veterinary Technician specializing in surgery, ophthalmology, emergency care, and general practice. Consistently acknowledged for an empathetic approach and clear communication skills, playing a pivotal role in fostering positive client interactions and successful collaboration within the dynamic veterinary field. Looking ahead, eager to apply extensive experience and innate qualities in a new capacity. Particularly drawn to remote roles in insurance, client/patient advocacy, and sales, where extensive expertise in client interactions and collaborative work can contribute effectively in a dynamic and remote work environment. Willing to travel when needed for team meetings, continuing education, etc.
Overview
8
8
years of professional experience
Work History
Veterinary Technician
Animal Eye Medical & Surgical Specialists
2022.12 - Current
- Streamlines workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Manages approximately 30-50 incoming phone calls through out the day from patients and outside contacts and handles in order of importance.
- Monitors postoperative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Enhances patient care by performing diagnostic tests and assisting in ophthalmic procedures.
- Conducts tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Assists in numerous surgical procedures, ensuring a safe and efficient environment for patients and staff.
- Effectively manages time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Relief Veterinary Technician
Roo Vets
2022.07 - Current
- Enhances clinic efficiency with thorough documentation of patient histories, treatments, and progress.
- Improves patient outcomes by providing timely and accurate emergency care to critically ill animals.
- Collaborates with different veterinary teams to ensure seamless communication and coordination during emergencies.
- Increases client satisfaction by addressing concerns and answering questions regarding their pets' health and treatment options.
- Performs fecal examinations, urinalysis and blood work using different diagnostic equipment such as Abaxis and Idexx machines.
- Facilitates smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintains confidentiality of sensitive client information while handling financial transactions accurately.
Team Building Coordinator/Veterinary Technician
Cypress Fairhaven Animal Hospital
2018.08 - 2022.07
- Enhanced sales of heartworm prevention through client education initiatives, resulting in a notable increase in product adoption.
- Provided care for animals before orthopedic and various other types of surgeries, administering anesthetics as necessary for overall comfort and health.
- Organized company-wide events for a staff of 60+ individuals, that boosted employee morale and cultivated team spirit within the organization.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Veterinary Technician
Oyster Creek Animal Hospital
2015.11 - 2018.07
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed dental cleanings using ultrasonic scaler.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
Education
Veterinary Assistant Certificate -
Pima Medical Institute
Houston, TX2014
High School Diploma -
Katy High School
Katy, TX2011
Skills
- Client Counseling
- Technical proficiency
- Billing and Invoicing
- Medical Terminology
- Medical Records Management
- Conflict Resolution
- Staff Development
- Patient Relations
- Time Management
- Delegation Skills
- Interpersonal Communication
- Emotional Intelligence
- Upselling strategies
Timeline
Veterinary Technician
Animal Eye Medical & Surgical Specialists
2022.12 - Current
Relief Veterinary Technician
Roo Vets
2022.07 - Current
Team Building Coordinator/Veterinary Technician
Cypress Fairhaven Animal Hospital
2018.08 - 2022.07
Veterinary Technician
Oyster Creek Animal Hospital
2015.11 - 2018.07
Veterinary Assistant Certificate -
Pima Medical Institute
High School Diploma -
Katy High School
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