Elizabeth Russell
Coconut Creek
Summary
Practice Manager at Pediatrix-MFM of Boca Raton with expertise in financial management and team leadership. Improved operational efficiency through data analysis and workflow optimization, resulting in enhanced patient care and staff performance. Demonstrated success in recruiting and mentoring medical personnel while maintaining compliance with healthcare regulations.
Overview
14
14
years of professional experience
Work History
Practice Manager
Pediatrix-MFM of Boca Raton
Boca Raton
01.2022 - Current
- Managed and supported staff at MFM practice to enhance operational efficiency.
- Oversaw office finances, ensuring accurate budgeting and financial tracking.
- Ordered office and medical supplies to maintain optimal inventory levels.
- Utilized Power BI for financial analysis; experienced with NextGen and Phreesia for insurance verification.
- Scheduled appointments and managed provider schedules and referrals for seamless patient care.
- Maintained financial records, including billing and accounts receivable and payable.
- Facilitated the implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Facilitated the implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Ensured compliance with relevant state laws governing healthcare practices.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Consulted with clinicians to develop business strategy.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported the entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Internship
America Red Cross
Albany
04.2018 - 05.2025
- Executed installation of fire detectors across communities in Northeastern region
Practice Coordinator
Albany Medical Center
10.2018 - 11.2021
- Manage and support a practice for 3 Community GI providers, 3 Surgeons and several Multispecialty providers.
- Provide supervision to 15 support staff-LPN, Administrative Associates and Medical Assistants
- Interview, hire and provide onboarding services through workday for new potential staff (including providers)
- Responsible for annual performance, corrective action, and working closely with Human Resources.
- Responsible for organizing and distributing pertinent patient data, new patient, no show, and cancellation, RVU and monthly reports to providers- ex. (Service Analysis, Chair Report)
- Manage provider schedules.
- Organize and hold regular meetings with staff, providers, and administration.
- Work with nursing manager with the coordination of patient care at the Endoscopy and Surgery Center
- Work and coordinate services with outside vendors
- Krono’s-time keeping for practice.
Senior Registrar
St. Peters Hospital
09.2015 - 04.2018
- Supervise front office staff.
- Referrals, prior authorizations, billing-charge entry, ordered office supplies, scheduled office appointments, co-pay collection-Athena superuser.
- Assisted Practice Manager with daily operations, interviews, and employee evaluations.
- Emergency room registrar
Administrative Assistant for Dept of Surgery
Bassett Health
06.2014 - 08.2015
- Used Epic EMR/IDX software
Lead Practice Associate
Baystate Medical Center
Springfield
09.2011 - 02.2011
- Company Overview: Springfield, MA
- OAS gold/IDX patient registration and EMR
- Patient billing (coding and charge entry)
- Super user for EMR conversion
- Telephone triage/created and distributed electronic schedules for providers
- Responsible for training staff, assisted supervisor with daily operational responsibilities.
- Springfield, MA
Administrative Assistant
Hampden County Physician Associates
- Managed database systems containing customer contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Emergency Room Clerk
Noble Hospital
- Facilitated communication between doctors and nursing staff; relayed messages promptly and accurately.
- Ensured appropriate preparation and maintenance of patient charts, records, and documents.
Education
BS - Health Services Administration
Bryant & Stratton College
Albany, NY04-2022
Skills
- Microsoft Office Suite
- Data analysis and reporting
- Project management
- Team leadership
- Customer service and support
- Financial management
- Patient scheduling and care
- Conflict resolution
- Human resources management
- Workflow optimization
- Performance tracking and metrics
- Inventory management
- Payroll administration
- Medical personnel recruitment
- Marketing strategies
- Records management
- Supply ordering and logistics
References
References provided upon request.
Internship And Volunteer
Internship 2018 and current volunteer at American Red Cross, Part of the fire campaign- installed fire detectors for the communities in the Northeastern region
Timeline
Practice Manager
Pediatrix-MFM of Boca Raton
01.2022 - Current
Practice Coordinator
Albany Medical Center
10.2018 - 11.2021
Internship
America Red Cross
04.2018 - 05.2025
Senior Registrar
St. Peters Hospital
09.2015 - 04.2018
Administrative Assistant for Dept of Surgery
Bassett Health
06.2014 - 08.2015
Lead Practice Associate
Baystate Medical Center
09.2011 - 02.2011
Administrative Assistant
Hampden County Physician Associates
Emergency Room Clerk
Noble Hospital
BS - Health Services Administration
Bryant & Stratton College
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