Elizabeth Ryan
Kulpmont,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Travel Agent
AAA Schuylkill
07.2019 - Current
- All aspects of planning travel for both vacations and business
- Determine the client’s needs, advise them on all aspects of the travel and upselling other travel services
- Communicate with hotels, airlines and tour operators on a daily basis to verify reservations as well as make itinerary changes and handle any problems that arise
- Worked on marketing our travel department and myself as well as helping with meetings and events
- Continual training on sales techniques as well as destinations and travel requirements
- Responsible for invoicing, collecting payments from clients, making payments to vendors as well as cash handling.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Customer Service/Cashier
Walmart
08.2017 - 04.2020
- The main priorities of both positions are customer service and positivity
- It is the responsibility of the customer service associate to deal with customer complaints, processing returns and issuing refunds
- Customer service associates also have some banking duties from cash checks as well as depositing money into client’s accounts and issuing money orders
- There were protocols that have strict regulations that needed to be followed as some of our transactions were large and we had to guard against fraud
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Travel Consultant
Liberty Travel
09.2009 - 05.2014
- Customer service skills, listening and problem-solving
- Aspects of office management, creating documents using Microsoft software, ordering collateral and keeping track of office supplies
- Traveling for seminars and meetings, extensive knowledge in different locations throughout the world and continual learning for different destinations.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated fees.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Data Co-Ordinator
Data Trace
09.2002 - 12.2007
- This was a remote position required travel to various courthouses within the state of New Jersey for the collection of a variety of data, such as judgments and bankruptcies for the 3 main credit reporting agencies.
- Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
- Set up meetings with the courthouse managers to ensure accessibility to the records needed
- Training and overseeing the other data collectors within the territory
- Once the data was collected, the data needed to be imputed into our database
- Accurate data entry was one of the keys to this position.
Verification Supervisor
Superior Information Services
05.1995 - 12.2001
- Worked with management to oversee data collectors within 5 states as well as the office staff which ranged from 7-12 people
- Helped in the hiring and firing process as well as performance reviews
- Organize the verifications that needed to be researched and make sure they were received by the correct data collector
- Constant communication with all data collectors, consumers who had disputes on their credit reports as well as representatives from the three major credit companies
- Established clear communication channels, fostering a positive working environment for all team members.
- Identified areas for improvement within the verification process, implementing changes that led to increased accuracy and reliability.
- Collaborated with cross-functional teams to ensure alignment of verification goals and objectives.
- Ensured timely completion of projects by effectively managing resources and prioritizing tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance as the work was time sensitive.
Education
Meteorology -
Penn State University, Abington
Education -
Bucks County Community College, Newton
Skills
- In my career I have had a variety of experiences Most of my positions have included customer service, sales, problem solving and working with a variety of computer programs I am a team player but can also work on my own as I have worked remotely for many years I have supervisory and coordinator experience and also have helped with marketing Besides sales and customer service I have been involved with data collection and data entry
Timeline
Travel Agent
AAA Schuylkill
07.2019 - Current
Customer Service/Cashier
Walmart
08.2017 - 04.2020
Travel Consultant
Liberty Travel
09.2009 - 05.2014
Data Co-Ordinator
Data Trace
09.2002 - 12.2007
Verification Supervisor
Superior Information Services
05.1995 - 12.2001
Meteorology -
Penn State University, Abington
Education -
Bucks County Community College, Newton