ELIZABETH SA’ALEA

• Assume responsibility for proper administration of work unit.
• Provide necessary guidance, leadership, supervision, and training to frontline employees and business partners!
• Resolve employee issues escalated by Leads and Chiefs; manage compliance and regulatory reporting and associated follow-up with employees.
• Formulate work plans and complete daily station activity reports.
• Recommend staffing requirements to General Manager.
• Company trainer for all Hawaiian Airlines and contract vendor employees; training of company policies, rules, & regulations; customer service; airport safety/passenger safety, FAA/TSA guidelines/rules & regulations, ACAA, ADA, Dangerous Goods/Hazards.
• Assist with safety and efficiency of station operations according to Company/TSA/FAA/DOT policies & procedures as well as airport and governmental rules & regulations.
• Service clients in manner that would encourage repeat business.
• Provide hands-on assistance to frontline staff as needed.
• Serve as escalation point of contact in matters where additional customer service or intervention is required; maintain professional relationships with HA customers including business partners, assist direct sales and customers with special needs.
• Close out all flight information in computer database.
• Extensive use of Microsoft office, internet, various web-based computer applications, and adobe system for PDF files.
• Greet and assist all customers in prompt, friendly and courteous manner.
• Present professional and positive image of Hawaiian Airlines.
• Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work.
• Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines.
• Communicate clearly and accurately with customers and all personnel and company management, airport partners, and business partners.
• Provide support to charter operations.
• Other duties as assigned by my General Manager.
• Making every customer feel like they are part of Hawaiian Airlines Ohana.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed and maintained relationships with external vendors and suppliers.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Manage teaching, leading, and directing all members in church youth ministry.
• Manage & assist planning of all special events.
• Manage and/or assist planning and coordination for weekly services and rehearsals as needed.
• Assist with teachings of heritage and cultural knowledge.
• Manage, plan, execute, and expand Youth & Church fundraising programs yearly.
• Research grant opportunities and draft proposals as needed.
• Contribute to Youth program development and innovation.
• Assist with planning and executing of community volunteer work.
• Conduct some Sunday morning worship services.
• Provide support to other ministry teams in performing church activities.
• Identify volunteer opportunities within church.
• Assist in recruitment and training of volunteers.
• Basic administration and clerical duties such as: Bookkeeping, collecting funds, record transactions, creating excel and PowerPoint presentations for all financial reports.
• Prepare spreadsheets, graphs, charts, and labels.
• Fax documents as needed, type letters and reports/designing flyers, posters, announcements, and invitations when needed.
• Developed and maintained relationships with community organizations and agencies.
• Monitored and evaluated impact of social services on community.
• Spoke with senior citizen groups to expand community engagement and program outreach.
• Developed and maintained accurate records of programs and services.

• Supports human resources processes by scheduling appointments and orientations, maintaining records, and all employee files.
• Schedule pre-hire and work injury examinations by coordinating appointments
• Aids Accounting Asst
• Submits employee data reports by assembling, preparing, and analyzing data.
• Processing of Payroll every 2-weeks.
• Maintains employee information by entering and updating employment and status-change data.
• Provided secretarial & clerical support by entering, formatting, and printing information.
• Organized work and company festivities.
• Answers telephone calls, relay messages, and maintain office equipment and supplies.
• Maintain employee confidence and protects operations by keeping human resource information confidential.
• Review all mileage and house funds for each consumer prior to submitting to accounting.
• Keep track of filing for all personnel files.
• Assist Administrative Assistant when needed.
• Other duties as assigned.

• Performed variety of technical level work related to Housing Authority's provision of housing assistance programs.
• Duties included managing assigned caseload, performing day-to-day coordination and quality control of eligibility, inspections, news leases, annual re-certifications, and program terminations in accordance with Agency policy and in compliance with funding regulations for subsidized housing.
• Basic clerical duties, office tasks, data entry, and customer service
• Client Service Duties: Implement department's Mission Statement in all aspects of customer contact.
• Counsel applicants, tenants and owners on program rules and regulations.
• Monitor repayment agreements.
• Respond quickly by telephone or in writing to public inquiries.
• Request reinstatement for client’s files that were inaccurately reviewed resulting in removal from the HCV housing program.
• Operations duties: Implement caseload management process for Section 8 program participants.
• Performs annual, interim, and special recertification of participants; receives, reviews, and processes recertification packets.
• Calculate and determine initial and continuing eligibility to receive assistance under various programs; issues vouchers to eligible applicants in leased housing programs and re-certify participants to transfer.
• Implement Housing Quality Standards inspections process and ensure that regulations are met.
• Conduct initial and annual interviews with clients.
• Coordinate orientations and briefing sessions for pre-applicants, qualified applicants, and program participants.
• Review and apply pertinent provisions of HUD rules and regulations.
• Negotiate rent with landlords for Section 8 housing units and schedule.
• Non-acceptance and Termination Process Duties: Prepare written reports and correspondence as required.
• Monitor case files for program violations and recommend further action.
• Represent Agency at tenant conferences, reviews, and hearings.
• Assist with any disputes and conflicts.
• Facilitated communication between clients and other service providers.
• Provided support to social service clients in navigating available resources.

Same as current position.

• General clerical/office administration work including filing, faxing, scheduling, extensive use of Microsoft office, web-based computer applications, Adobe Inc, email, and internet.
• Provided administrative support for airport ramp management and assisted managers with any projects at hand as needed.
• Human Resources duties for 200+ employees: recruiting, screening, interviewing, and hiring workers, payroll, benefits, training, and attendance.
• Managed records for departments, airport location, office, employee relations, and workman’s comp for any employees injured on the job.
• Prepared and submitted travel expenses for staff travel.
• Handled all work-man’s comp issues.
• Assisted with all employee’s issues as needed.
• Ordering company clerical supplies and employee uniforms.
• Provided excellent customer service internally and externally.
• Prepared and distributed finances, work hours, work travel, and expense reports monthly.
• Checked and processed client account information.
• Coordinated meetings for management monthly and as needed.
• Worked under pressure to meet deadlines and time restraints; all while maintain positive professional image.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Created and maintained databases to track and record customer data.
• Managed department budgets and generated financial reports for management review.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Student extern completing on job training for medical billing and coding study program.
• Duties included basic secretary responsibilities, medical billing, medical coding, primary insurance billing, secondary insurance billing, Tri-care insurance billing, commercial & Medicaid collections, and scanning digital copies of medical files, shipping/receiving and sorting of documents, and filing.