Elizabeth Saldana

Travel to events and provide onsite support.

Provide excellent customer service on-site for exhibitors and attendees.
Collaboration with Show Ops on registration locations and floorplans.
Collaboration with Show Ops on all registration signage.
Temporary Staff management to include requests from Conference, Operations, Marketing, Sales, Press, and Magazine.
Supply management to/from events.
Create onsite registration forms for attendees and exhibitors.
Create temporary staff training guides.
Coordinate onsite badge scanner requests from Conference, Operations and Marketing.
Collaborate with Operations on registration sponsorship fulfillment.
Support registration site QA testing with Marketing teams.
Provide pre-show internal customer service for registrant alterations and additions from Emerald Sales, Marketing, Operations, Buyer Relations, and Delegate Sales Teams.
Manage customer refund requests from internal teams and vendor customer service.

Educated and trained new staff members on Point of Sale (POS) systems operations, company policies, and service standards.
Acted as intermediary between servers and management to help restaurant operate smoothly and efficiently.
Served as positive role model and mentor for restaurant wait staff to address service-related questions or concerns.
Instructed new servers on proper ways to treat patrons and react in challenging situations to drive customer service.

Managed all resource/event details required to prepare for an event including: staff, decor, food/catering, location, transportation, and equipment.
Communicated with clients and vendors to facilitate correct products and services for event success.
Located and secured facilities to make each event successful, verifying venue capacity for expected guest numbers and event plans.
Evaluated event success and continuously implemented logistical changes to streamline and optimize future event experiences.

Assisted with seasonal banquet events and communicated important event details with clients.
Answered phone calls, promptly taking reservations, food and beer orders, and forwarded sales and event inquiries to proper corporate departments.
Trained servers and floor staff on guest service expectations, Point of Sale (POS) systems operations, safety procedures, proper food handling, and restaurant protocols.

Assisted the Director of Events in the Development Department with the planning and organization of annual fundraising events with a primary focus on the Wine & Wishes gala event. Secured multiple in-kind donations from local destination hotels and restaurants. Created engaging and detailed descriptions of silent raffle donation items to be auctioned at event. Called vendors to research bids & solicit in-kind donations. Managed auction data-entry using BidPal software to track proper acknowledgement & file auction items appropriately. Assisted with event day logistics, silent auctions & raffles, vendor communications, and volunteers.