Elizabeth Salerno
Spokane,WA
Summary
Highly knowledgeable patient scheduler with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Radiology Scheduler
Providence Sacred Heart Children's Hospital
09.2023 - Current
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
Patient Access Representative
Kaiser Permanente
01.2023 - 06.2023
- Kaiser Permanente Patient Access and Registration, Primary Care, Woman's Health and Urology scheduling
- EPIC practice management, answer phones, schedule appointments, process referrals, maintain provider templates, and schedule appointments
- Comply with HIPPA and PHI
- Verify patient demographics and insurance coverage
- Ensure patient accounts and coverage meets Kaiser Permanente standards
- Excellent communication and interpersonal skills with a diversity of people, especially in healthcare settings
- Empathetic listening skills and problem solving.
Community Care Specialist / Disease Investigator
Public Health Institute (PHI)/Tracing Health
01.2021 - 05.2022
- Serve on inaugural workforce of essential tracing health care workers to meet the needs of the COVID-19 pandemic, combining best practices and an equity-driven approach to provide a comprehensive suite of COVID-19 support services to health departments and healthcare partners
- Lead Call Center support using Ring Central, answering call center for Spokane Regional Health District
- Including complaints
- Conduct 5-20 scripted interviews/investigations per day with COVID-19 cases and their contacts to notify them of potential exposure, educate cases on quarantine/isolation protocols, and continue to monitor for follow-up
- Trained other Case investigators on how to call and record investigations
- Confer with other investigators and staff
- Investigate, provide emotional support, and connect people to community resources in partnership with the County
- Ensure reporting to required entities was completed in a timely manner
- Maintain fluid knowledge of rapidly changing workflows, aid to other Counties during outbreaks, and utilize multiple platforms to maintain accurate case records while ensuring confidentiality
- Worked closely with Spokane Regional Health District on several projects to help the community through the COVID pandemic
- Worked with Spokane Regional Health District to ensure home bound community receive vaccines/testing and other resources.
Lead Service Coordinator
Addus Healthcare
02.2017 - 01.2021
- Weekly patient and employee file audits to keep up with WAC codes
- Responsible for over 120 patients and Caregivers for schedules and intakes
- Made sure home visits to patients were done twice a year in their home
- Coordinated patient care and referrals to outside services
- Verified if patients are financially eligible for services
- Managed payroll for 700+ employees
- Answered multiline phone calls
- Facilitated clear communication between Members/Patients/IT and Case Managers, served as point person for outside doctors/Case Managers
- Excellent communication and interpersonal skills with a diversity of people, especially in healthcare settings
- Proficient in Epic for Electronic Medical Records (EMR); In Citrix for scheduling, payroll and reports.
Education
A.A.S Degree in Medical Office Specialist program -
Skills
- Patient Scheduling
- Data Entry Proficiency
- Radiology Procedures Knowledge
- Medical Terminology
- Attention to Detail
- Excellent Communication
- Appointment Coordination
- Adaptability
- Critical Thinking
- Professionalism
Certification
- Health Related: HIPAA Privacy Essentials, PHI 01/21
- Adult Mental Health First Aid, National Council for Behavioral Health 01/21
- COVID-19 Contact Tracing, Johns Hopkins 01/21
- Pfizer-BioNTech COVID-19 Vaccine: What Healthcare Professionals Need to Know 02/21
- First Aid, American Heart Association 07/21
- Professional Development Harassment Prevention for California Employees, PHI 01/21
- Navigating the Workplace with Emotional Intelligence, PHI 01/21
- Understanding Unconscious Bias, PHI 01/21
- Providing Telephone Customer Service, PHI 01/21
- Kevin Mitnick Security Awareness Training, KnowBe4 02/21
Timeline
Radiology Scheduler
Providence Sacred Heart Children's Hospital
09.2023 - Current
Patient Access Representative
Kaiser Permanente
01.2023 - 06.2023
Community Care Specialist / Disease Investigator
Public Health Institute (PHI)/Tracing Health
01.2021 - 05.2022
Lead Service Coordinator
Addus Healthcare
02.2017 - 01.2021
A.A.S Degree in Medical Office Specialist program -
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