Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Sampson

Houston,TX

Summary

Service-minded, patient and flexible in challenging environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical assisting position. Ready to help team achieve company goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Massage Therapist

Self Employed
01.2006 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
  • Conducted outreach to local businesses, establishing corporate wellness programs that expanded client base.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Developed loyalty program that incentivized repeat visits, significantly boosting client retention rates.
  • Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
  • Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
  • Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
  • Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
  • Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
  • Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Organized special events and promotions for holidays and wellness awareness months, driving increased bookings during slower periods.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
  • Negotiated with suppliers to secure high-quality massage oils and supplies at competitive prices, enhancing client experience while managing costs.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Performed aroma therapies and specialized relaxation techniques.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Researched new massage techniques and treatments.
  • Prepared oils and lotions for massages.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Developed customized massage programs to meet unique requirements.
  • Maintained accurate and up-to-date client records.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Analyzed postural assessments and range of motion.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Established and implemented massage protocols and procedures.

Medical Assistant

I For New U
01.2014 - 07.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and preparing documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Memory Care & Hospice Certified Nursing Assistant

Treemont
01.2016 - 01.2017
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of 10 total care residents under long-term care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to memory care, Hospice patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Travel Certified Nursing Assistant

Self Employed
01.1998 - 01.2017
  • Maintained accurate documentation of patient information and vital signs, supporting seamless communication among healthcare providers.
  • Managed challenging behaviors displayed by patients with mental health issues or dementia, maintaining a safe environment for all involved parties.
  • Contributed to the reduction of hospital readmissions by closely following care plans and promptly addressing any changes in patients'' conditions.
  • Assessed vital signs, pain levels, and physical needs daily, adjusting care accordingly to optimize patient wellness.
  • Maintained the cleanliness of assigned patient rooms, upholding high standards of hygiene and contributing to a comfortable healing environment.
  • Safely transferred and repositioned patients using appropriate body mechanics, reducing the risk of injury for both patients and staff members.
  • Streamlined nursing processes by effectively organizing supplies and equipment, improving overall efficiency in patient care delivery.
  • Collaborated with interdisciplinary teams to develop individualized care plans for each patient''s specific needs.
  • Ensured accurate medication administration through careful double-checking procedures.
  • Facilitated patient mobility by providing safe and effective ambulation assistance.
  • Educated family members on patients'' conditions, treatments, and self-care techniques, fostering a supportive environment for recovery.
  • Assisted nurses with patient monitoring, contributing to a safer and more efficient healthcare environment.
  • Prevented infections through diligent adherence to infection control protocols, including proper hand hygiene and equipment sterilization techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted teamwork within the nursing unit by assisting fellow CNAs in their duties as needed, creating a positive work atmosphere conducive to quality patient care outcomes.
  • Demonstrated cultural sensitivity when working with diverse patient populations, fostering trust and rapport between caregiver and patient.
  • Provided high-quality personal care services to patients, ensuring their dignity and privacy were maintained at all times.
  • Achieved faster response times during emergencies by staying consistently aware of changing situations.
  • Supported patients'' emotional well-being through active listening and empathetic communication.
  • Enhanced patient comfort by providing compassionate and attentive care during travel assignments.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of [Number]+ residents under long-term care.
  • Delivered high-quality care to [Type] patients in hospital facility.

Education

N.H.A. Certified Medical Assisting, Phlebotomy - Anatomy, EKG, Interned Family Practice, Vitals

Altierus Medical Assisting & Phlebotomy School
Houston, TX
01-2020

Skills

  • Patient care
  • HIPAA compliance
  • Collecting vital signs
  • Bathing assistance
  • Alzheimer's and dementia care
  • Basic life support
  • Vital signs monitoring
  • Dressing assistance
  • Safety precautions
  • Electronic charting
  • Medical terminology
  • Mobility assistance
  • Feeding assistance
  • Positioning patients
  • End-of-life care
  • Patient lifting
  • Transfer techniques
  • Urinary catheter care
  • Ambulation assistance
  • Inpatient care
  • Geriatric care
  • Maintaining privacy
  • Colostomy care
  • Feeding assistance expert
  • Valid [state] driver's license
  • Reliable transportation
  • EMR / EHR
  • Wound care specialist
  • Collecting specimens
  • Able to lift 50 pounds
  • Helping with medication
  • G-tube care
  • Infection control procedures
  • CNA certification, not active

Certification

  • LMT - Licensed Massage Therapist
  • NIH Certified Medical Assistant and Phlebotomist
  • Licensed Esthetician 2010

Timeline

Memory Care & Hospice Certified Nursing Assistant

Treemont
01.2016 - 01.2017

Medical Assistant

I For New U
01.2014 - 07.2022

Massage Therapist

Self Employed
01.2006 - Current

Travel Certified Nursing Assistant

Self Employed
01.1998 - 01.2017

N.H.A. Certified Medical Assisting, Phlebotomy - Anatomy, EKG, Interned Family Practice, Vitals

Altierus Medical Assisting & Phlebotomy School

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Elizabeth Sampson