Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Sanchez

San Angelo,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Foundever
03.2007 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.

Crew Member

Tejas Manufacturing
03.2000 - 03.2007
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.

Education

Secretarial Studies

San Antonio Trade School
Del Rio, Texas
03.1988

High School Diploma -

Winters High School
Winters, TX
05.1986

Skills

  • Credit Card Payment Processing
  • Order Fulfillment
  • Active Listening
  • Customer Relations
  • Typing Proficiency
  • Customer Service

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Foundever
03.2007 - Current

Crew Member

Tejas Manufacturing
03.2000 - 03.2007

Secretarial Studies

San Antonio Trade School

High School Diploma -

Winters High School

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Elizabeth Sanchez