ELIZABETH SANCHEZ
Glendale Heights,IL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Duly Health and Care
Glen Ellyn, IL
10.2021 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Responded to information requests from superiors, providing specific documentation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Conducted employee observations and documented findings.
- Built strong operational teams to meet process and production demands.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed scheduling, training and inventory control.
- Hired and onboarded team members to meet immediate and expected demand.
- Delegated work to staff, setting priorities and goals.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Collaborated with team leaders on quality audits.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
Licensed Practical Nurse
Duly Health and Care
Downers Grove, IL
06.2010 - Current
- Instructed patients on proper use of equipment such as wheelchairs or walkers.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Administered medications and therapies in accordance with physicians orders.
- Performed physical assessments, including vital signs and health history documentation.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Answered patients' calls to determine how to assist.
- Maintained a safe environment by following infection control policies and procedures.
- Observed strict confidentiality and safeguarded all patient-related information.
- Assessed patient complaints accurately and provided appropriate interventions.
- Interviewed patients to obtain medical history.
- Collected biological samples from patients and performed routine lab tests to support diagnosis.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Provided emotional support to patients dealing with illness or injury related issues.
- Measured and recorded patient height, weight and other vital signs.
- Managed emergency situations promptly according to established protocols.
- Adhered to facility policies and procedures while providing quality nursing care.
- Performed triage to maximum team productivity and effectiveness.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Monitored infection control procedures to verify facility-wide health and safety.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Collaborated with physicians to develop individualized care plans for each patient.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Provided pre- and post-operative nursing care.
- Answered patient and family questions to educate on optimal treatment procedures.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Documented patient medical histories, current symptoms and vitals.
- Administered medications and treatments according to established protocols.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Used sterile techniques to prepare patients for procedures.
- Facilitated referrals for specialty services when necessary.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Communicated with patients with compassion while keeping medical information private.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Licensed Practical Nurse
Alpha Christian Registry
Glen Ellyn, IL
01.1989 - 01.2007
- Participated in interdisciplinary team meetings for coordination of patient care plans.
- Conducted regular rounds to assess the status of assigned patients.
- Instructed patients on proper use of equipment such as wheelchairs or walkers.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Administered medications and therapies in accordance with physicians orders.
- Performed physical assessments, including vital signs and health history documentation.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Answered patients' calls to determine how to assist.
- Maintained a safe environment by following infection control policies and procedures.
- Observed strict confidentiality and safeguarded all patient-related information.
- Assessed patient complaints accurately and provided appropriate interventions.
- Interviewed patients to obtain medical history.
- Collected biological samples from patients and performed routine lab tests to support diagnosis.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Provided emotional support to patients dealing with illness or injury related issues.
- Measured and recorded patient height, weight and other vital signs.
- Managed emergency situations promptly according to established protocols.
- Adhered to facility policies and procedures while providing quality nursing care.
- Performed triage to maximum team productivity and effectiveness.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Monitored infection control procedures to verify facility-wide health and safety.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Collaborated with physicians to develop individualized care plans for each patient.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Provided pre- and post-operative nursing care.
- Answered patient and family questions to educate on optimal treatment procedures.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Collected and documented vital signs to track current patient conditions.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted with admissions and discharges of patients from hospital units or long-term care facilities.
- Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Evaluated nursing intervention outcomes by conferring with other healthcare team members.
- Counseled clients, patients and families and provided emotional and psychosocial support.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Documented patient medical histories, current symptoms and vitals.
- Used sterile techniques to prepare patients for procedures.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Administered medications and treatments according to established protocols.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Facilitated referrals for specialty services when necessary.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Prepared or examined food trays for conformance to prescribed diet.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Communicated with patients with compassion while keeping medical information private.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Staff Nurse
Glen Ellyn Clinic
Glen Ellyn, IL
01.1996 - 01.1999
- Conducted patient education on medical treatments and procedures.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Developed individualized teaching strategies for each patient based on their specific needs.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Coordinated care with charge nurse and other staff through daily communication.
- Ensured that all equipment was properly maintained according to safety protocols.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Utilized an electronic medical record system to store patient information securely.
- Answered patient questions and provided take-home materials for further information.
- Maintained accurate records of patient progress notes, medications administered and other relevant data.
- Monitored vital signs and documented changes in a timely manner.
- Adhered to strict confidentiality policies when dealing with sensitive information.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Managed multiple tasks simultaneously while maintaining quality standards of care.
- Implemented infection control measures to reduce the spread of contagious diseases.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Provided emotional support to family members during difficult times or end-of-life situations.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Participated in research activities related to evidence-based practice initiatives.
- Actively participated in departmental meetings, training sessions and educational seminars.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Assessed patients to determine their physical condition, health status and needs.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained a clean work environment by following proper sanitation guidelines.
- Evaluated the effectiveness of nursing interventions and modified plans as needed.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Assisted physicians with exams, lab tests or other procedures as requested.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Evaluated patients to develop and update treatment plans while anticipating day-to-day needs.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
Nursing, Licensed Practical Nurse - Licensed Practical Nurse
Triton College
River Grove, IL05-1995
Some College (No Degree) - Business Administration and Management
College of DuPage
Glen Ellyn, ILSkills
- Staff Evaluation
- Budget Planning
- Maintenance Oversight
- Recruitment and Hiring
Certification
- BLS, University of Southern Indiana case management certificate
- Endeavor Health-Linden Oaks Behavioral HealthEndeavor Health-Linden Oaks Behavioral HealthMental health first aidMental health first aid
- Skills: Mental Health
- Licensed Practical Nurse
Timeline
Supervisor of Operations
Duly Health and Care
10.2021 - Current
Licensed Practical Nurse
Duly Health and Care
06.2010 - Current
Staff Nurse
Glen Ellyn Clinic
01.1996 - 01.1999
Licensed Practical Nurse
Alpha Christian Registry
01.1989 - 01.2007
Nursing, Licensed Practical Nurse - Licensed Practical Nurse
Triton College
Some College (No Degree) - Business Administration and Management
College of DuPage
Similar Profiles
Pamela StrysikPamela Strysik
Pulmonary Function Technologist at Duly Health and CarePulmonary Function Technologist at Duly Health and Care
Elena SalinasElena Salinas
Surgical Scheduler at DULY Health and CareSurgical Scheduler at DULY Health and Care
Erin SerioErin Serio
Phone Triage/Vaccine Nurse/Patient Care/GI Biologic Medication Coordinator at Midwest physicians DBA Dupage Medical Group/Duly Health and CarePhone Triage/Vaccine Nurse/Patient Care/GI Biologic Medication Coordinator at Midwest physicians DBA Dupage Medical Group/Duly Health and Care
Danielle HarringtonDanielle Harrington
Medical Practice Manager at Duly Health and CareMedical Practice Manager at Duly Health and Care
Alicia PronschinskeAlicia Pronschinske
Server/Bartender at Buffalo Wild WingsServer/Bartender at Buffalo Wild Wings