ELIZABETH SANDOVAL
New York,NY
Summary
Highly skilled and results-driven Administrative Assistant with extensive experience supporting high-end businesses, including a prestigious luxury plastic surgery practice. Known for exceptional organizational skills, attention to detail, and a strong ability to streamline office operations. Adept at managing complex schedules, handling correspondence, and improving customer engagement. Proven ability to supervise teams, train new employees, and ensure smooth day-to-day operations. Demonstrates excellent communication and problem-solving abilities, both in-person and remotely, ensuring high levels of customer satisfaction and operational efficiency. Ready to leverage these strengths to contribute to a dynamic and growth-oriented team.
Overview
7
7
years of professional experience
Work History
Customer Engagement Specialist
Self-Employed
U.S. Travel
02.2024 - Current
- Engage attendees at company events, increasing brand awareness and enhancing event visibility with live announcements to audiences exceeding 400.
- Coordinate event team schedules for seamless execution of responsibilities and develop creative branded giveaways to boost customer engagement and recall.
- Provide prompt beverage service at various events while managing hosting duties, including social media promotions, and maintain high service quality through effective multitasking.
- Represent brands at events, engaging attendees and increasing brand awareness.
Administrative Assistant/ Medical Assistant
Surgical Skyline
Beverly Hills, CA
04.2021 - 06.2024
- Promoted from Medical Assistant to Head Medical Assistant and Manager, overseeing a team of medical assistants and front desk staff for a prestigious plastic surgeon’s office.
- Managed virtual and in-office administrative support, including appointment scheduling, correspondence, and multi-line phone systems.
- Ensured timely completion of pre-surgery patient documentation, including medical history, clearance, and lab results.
- Supervised a team of medical assistants and front desk staff, overseeing daily operations, performance, and adherence to guidelines.
- Led hiring and training for new employees, ensuring a high level of service and efficiency across the office.
- Processed customer payments and managed medical billing while maintaining accurate financial records.
- Ordered medical supplies and office equipment, ensuring continuous stock and seamless operation of the practice.
- Coordinated medical conferences, meetings, and luncheons, fostering strong relationships with medical professionals and vendors.
- Handled emergency calls and resolved issues quickly and effectively in both in-office and remote settings.
- Maintained a clean, organized office environment and ensured patient confidentiality and safety standards were met.
Personal Assistant/ Office Manager
HairFree Laser Center
Encino, CA
10.2017 - 09.2020
- Promoted from Receptionist to Office Manager.
- Conducted interviews, participated in hiring decisions, and trained new employees.
- Processed customer payments and resolved issues, enhancing customer satisfaction and retention.
- Coordinated executive administrative tasks, including calendar management, travel arrangements, and meeting organization.
- Supervised 8 employees, improving operational efficiency and team productivity.
- Prepared expense reports, maintained budgets, and tracked bills, ensuring financial accuracy.
- Completed administrative duties, including paperwork, appointment setting, and multi-line phone management.
- Read, prioritized, and responded to incoming emails and correspondence.
References
References available upon request
Timeline
Customer Engagement Specialist
Self-Employed
02.2024 - Current
Administrative Assistant/ Medical Assistant
Surgical Skyline
04.2021 - 06.2024
Personal Assistant/ Office Manager
HairFree Laser Center
10.2017 - 09.2020
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