Elizabeth Sands
Boynton Beach,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
16
16
years of professional experience
Work History
Store Manager
Starbucks
11.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
General Manager
Pollo Tropical
02.2021 - 11.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Hotel Management
Coastal Hospitality
03.2017 - 02.2021
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Conducted many property inspections nightly to verify staff efficiency and exceptional guest accommodations.
- Answered telephone calls and emails to assist customers in making reservations.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Used all software to enter and maintain up-to-date information for each hotel room and guests.
- Supported recruiting team by building pipeline of top talent through multiple sourcing channels.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue.
- Provided services efficiently and with high level of accuracy.
- Created organized procedures for handling reservations, cancellations and no-shows, reducing erford.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Prepared monthly resort audits for review.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 15 front desk agents and helped to resolve issues arising during shifts.
Retail Store Manager
Needlers Fresh Market
10.2007 - 03.2017
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associate of Arts - Social Psychology
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Blackford High School
Hartford City, IN05.1992
Skills
- Customer Service
- Team Leadership
- Sales Strategies
- Consultative Sales Approach
- Goals and Performance
- Direct Counseling
- Staff Training
- Store Opening and Closing Procedures
- Employee Motivation
- Inventory Merchandising
- Maintaining Clean Work Areas
- Order Management
- Promotional Effectiveness Review
- Microsoft Excel
- Accurate Cash Handling
- Inventory Control Procedures
- Display Building
- Proper Staffing
- Merchandising Plan Development
- Sales Expertise
- Time Management
- Staff Management
- Customer Experience Management
- Visual Merchandising
- Product and Service Sales
- Shift Checklists
- Credit Card Applications
- Merchandising Operations
- POS Inventory System Operation
- Maximizing Profitability
- Manager Coaching and Training
- Multitasking and Organization
- Performance Review
- Staff Assignments
- Employee Terminations
- Cash Management
- Database Management
- Hospitality and Accommodation
- Performance Goals
- Shrinkage Control
- Project Requirements
- Client Retention
- Disciplinary Action
- Bank Deposit Procedures
- Merchandise Stocking and Replenishing
- Verbal and Written Communication
- Order Accuracy
- Planogram Execution
- Vendor Relationships
- Policies and Procedures
- Credit Card Transaction Processing
- Hand Trucks
- Process Improvement
- Corporate Promotions
- Program Administration
- Positive and Friendly
- Leadership Development
- Safety Protocols
- Budget Development
- Personnel Scheduling
- Operations Oversight
- Replenishment and Recovery
- Promotional Planning
- Assignment Schedules
- Cost Control
- Customer Relations
- Mentoring
Timeline
Store Manager
Starbucks
11.2022 - Current
General Manager
Pollo Tropical
02.2021 - 11.2022
Hotel Management
Coastal Hospitality
03.2017 - 02.2021
Retail Store Manager
Needlers Fresh Market
10.2007 - 03.2017
Associate of Arts - Social Psychology
Palm Beach State College
High School Diploma -
Blackford High School
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