Elizabeth Santa Maria Diaz

- Arrive to assigned job site and follow assigned cleaning duties

- Refill any missing food/bathroom products, and report any items about to be done

- Clean and sanitize all bathrooms, kitchen areas, living areas, offices, and break rooms

- Sweep/vacuum and mop all floors

- Dust all areas and make sure areas look presentable

• Prepare pastries for baking by adding necessary ingredients.
• Consistently check that all pastries bake properly and avoid burning.
• Consistently check the proofer for pastries ready to be taken out.
• Assemble carts of pastries ready to be placed into the proofer.
• Finish off pastries that need to be prepped after baking.
• Time everything properly, that way all pastries bake by a specific time, and that all carts are completed by the end of the shift.

• Cleaned, sanitized, and maintained spa and jacuzzi areas for the company's quality control standards.
• Washed, dried, and folded sheets, robes, towels and other linens that spa customers would use.
• Ensured that all areas in spa functioned properly, and at correct settings (bathtubs, jacuzzis, showers, lights, sinks).
• Collaborated with team members to ensure thorough cleaning and company standard upkeep.

• Created and assigned daily duties and breaks for Crew Associates.
• Provided support in Bakery Sales with customer questions and concerns.
• Retrieved and safely gave out Takeout orders.
• Restocked and consistently checked merchandise for quality control.
• Restocked phone orders and communicated with management about issues with Same Day and Future orders.
• Frequently trained new Crew Associates in Bakery Sales.
• Logged in daily Incident Reports and emailed management.
• Reported Daily Waste to management with detailed stats.
• Inputted data into the TOAST system for inventory and order processing.

• Received and inputted restaurant, bakery, and catering phone orders.
• Logged in customer complaints, suggestions, and concerns on Excel.
• Monitored online orders for company guidelines and ensured customer order accuracy.
• Reviewed Bakery scan photo orders and monitored for company copyright and licensing guidelines.
• Communicated with customers to resolve Bakery order issues.
• Inputted company policies and updated company procedures.
• Reported all technical issues to management through email and/or in-person.

• Greeted customers and received their custom orders in a prompt and professional manner.
• Retrieved bakery orders, checked for accuracy, and packed all new items neatly.
• Restocked daily and checked for quality control of bakery merchandise.
• Cleaned, sanitized, and followed company closing procedures.
• Trained new Crew Associates on following company guidelines.