ELIZABETH SANTANA
Redmond,OR
Summary
Dedicated professional with diverse experience in healthcare administration and direct client support. Proficient at managing electronic records and fostering teamwork across departments. Skilled in cultivating positive relationships and exceeding goals with a strong foundation in customer service and patient education.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE TECHNICIAN
Deschutes County
Bend, OR
02.2025 - Current
- Supported public health and behavioral health programs through efficient administrative operations.
- Managed client interactions across multiple platforms to improve communication and service delivery.
- Ensured HIPAA compliance by interpreting policies and facilitating cross-departmental collaboration.
- Handled data entry and electronic records using Epic and Twist for precise information management.
- Communicated schedule changes promptly to team members and stakeholders.
- Reviewed Medicaid status for program eligibility to ensure compliance with regulations.
INTERN
Rosewood Family Health Center
Portland , OR
04.2025 - 09.2025
- Assisted staff with daily operations to reduce workload and improve efficiency.
- Organized and maintained files, spreadsheets, and reports.
- Gained practical experience using a variety of software programs.
- Prepared presentations and reports to support staff initiatives.
- Translated materials and communications from English to Spanish.
DIRECT SUPPORT PROVIDER
Better Together Supports
Portland , OR
01.2023 - 04.2024
- Developed and implemented personalized care plans to meet individual client needs.
- Monitored client progress towards goals through data collection and analysis.
- Fostered engagement with clients via conversation, socialization, and activities.
- Provided personal support to individuals with disabilities, behavioral and developmental challenges.
- Attended workshops and seminars on autism spectrum disorder and ABA best practices.
Education
BACHELOR OF ARTS - PUBLIC HEALTH: HEALTH SERVICES ADMINISTRATION
Portland State University
Portland, OR09-2024
Skills
- Epic aproficiency
- Microsoft Office and Google Workspace
- HIPAA compliance
- Patient education and care planning
- Customer service excellence
- Data entry accuracy
- Bilingual translation skills
- Program files maintenance
Certification
- BLOODBORNE PATHOGENS CERTIFICATION, Healthcare Certification
- CPR/AED/FIRST AID CERTIFICATION, Healthcare Certification
Languages
- English, Native
- Spanish, Conversational
Timeline
INTERN
Rosewood Family Health Center
04.2025 - 09.2025
ADMINISTRATIVE TECHNICIAN
Deschutes County
02.2025 - Current
DIRECT SUPPORT PROVIDER
Better Together Supports
01.2023 - 04.2024
BACHELOR OF ARTS - PUBLIC HEALTH: HEALTH SERVICES ADMINISTRATION
Portland State University