Elizabeth Santiago

2022-08 - Current

Certified Nursing Assistant

Human Good, Jenkintown, PA

• Responded quickly and calmly in emergency situations.
• Managed challenging situations calmly, resulting in safer environments for patients and staff.
• Delivered timely assistance during medical emergencies under guidance from Registered Nurses which contributed significantly toward positive clinical outcomes.
• Trained new Certified Nursing Assistants, ensuring high-quality care standards were maintained.
• Helped patients with self-feeding and assisted feeding, based on individual needs.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.