Elizabeth Santillan
Baytown,TX
Summary
Self-motivated and dedicated Senior Industrial Engineering graduate student with a strong foundation in engineering principles. Committed to continuous learning and adaptability, thriving in collaborative team environments while effectively following instructions. Passionate about applying analytical skills and innovative problem-solving techniques to drive efficiency and optimize processes. Eager to contribute to impactful projects that leverage engineering expertise for tangible results.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Community Resource Credit Union
03.2025 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Project Intern
KSB Standard Alloys
09.2024 - 05.2025
- Acquired knowledge of industry trends and developed solutions and strategy through effective research.
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
Customer Service Representative
Kroger
05.2022 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted customer service activities to facilitate money transfer transactions.
Education
Bachelor of Science - Industrial Engineering
Lamar University
Beaumont, TX12.2025
Associate of Applied Science - Engineering (Pre-Engineering)
Lee College
Baytown, TX05.2023
Associate of Arts - General Studies
Lee College
Baytown, TX05.2021
Skills
- Proficient in Microsoft Word
- Experienced with digital tools
- Process mapping
- Critical analysis skills
- Member correspondence
- Bilingual in Spanish
Timeline
Member Service Representative
Community Resource Credit Union
03.2025 - Current
Project Intern
KSB Standard Alloys
09.2024 - 05.2025
Customer Service Representative
Kroger
05.2022 - 03.2025
Associate of Arts - General Studies
Lee College
Bachelor of Science - Industrial Engineering
Lamar University
Associate of Applied Science - Engineering (Pre-Engineering)
Lee College