Elizabeth Sarver
Houston,TX
Summary
Adept in operations management and customer care, I spearheaded strategic initiatives at Pilgrim Cleaners, enhancing operational efficiency and customer satisfaction. My expertise encompasses budgeting, logistics, and conflict resolution, backed by a proven track record in staff recruitment and training. Leveraging analytical thinking and team management, I consistently achieve and surpass business objectives.
Overview
22
22
years of professional experience
Work History
Manager of Operations
PILGRIM CLEANERS
11.2014 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Negotiated contracts with vendors for services necessary for daily operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Coordinated with other department heads to align operational activities with overall company objectives.
- Monitored operational budgets, reducing costs through strategic planning and optimization.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored team progress towards achieving milestones set forth in project plans.
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Housekeeping Supervisor
Galveston Beach Hotel
08.2013 - 02.2014
- Staffing: Hiring, training, and leading housekeeping staff.
- Scheduling: Creating daily schedules for staff.
- Budgeting: Developing and managing the housekeeping budget, including forecasting expenses, and minimizing waste.
- Cleaning: Overseeing the cleanliness of guest rooms and public areas, and ensuring that housekeepers complete tasks to a high standard.
- Inventory: Taking inventory and ensuring that there are enough cleaning supplies.
- Documentation: Documenting which areas room attendants have cleaned.
- Reporting: Reporting issues such as room damage or maintenance requests to the front office.
- Policies: Ensuring that employees follow the company's safety and cleanliness policies.
- Customer service: Dealing with customers who have complaints or issues with their rooms.
Housekeeping
Wyndham World Wide
07.2009 - 08.2013
- Stocked linen closets with amenities for housekeeping staff.
- Ensured that warehouse is clean and organized by performing daily housekeeping duties.
- Performed housekeeping tasks such as laundry services and cleaning common areas.
- Assisted guests with requests related to housekeeping services.
- Coordinated with housekeeping staff regarding room availability and status changes.
- Performed regular housekeeping duties in the stockroom area.
- Reviewed special requests from guests with housekeeping staff to ensure proper implementation.
- Developed positive relationships with internal departments such as housekeeping and maintenance.
- Performed light housekeeping tasks such as changing linens, laundry, vacuuming, dusting.
- Assisted with special projects related to housekeeping duties as assigned by supervisor.
- Assisted with general housekeeping tasks such as changing linens, vacuuming floors.
- Provided on-the-job training for new housekeeping staff members.
- Helped housekeeping staff with laundry duties when requested.
Customer service
Spring Liquor
03.2008 - 02.2009
- Customer service, Cashier
Waitstaff- food prep.
CVS Pharmacy
07.2007 - 02.2008
- Customer service
Waitstaff- food prep.
Pic's On
01.2007 - 03.2007
- Customer service
Waitstaff- food prep.
Guaidos/Casyes
09.2006 - 01.2007
- Customer service
CSR- Customer Service Representative
Ray's Bar And Grill
05.2006 - 09.2006
Food Preparation & Pizza Maker
Dominos Pizza-Galveston, TX
Galveston, USA
07.2005 - 03.2006
- Take Orders, Cashier, Open & Close store, and train new employees
Sales Associate
Murdocks Bath House-Galveston, TX
Galveston, USA
01.2005 - 06.2005
- Stocker, Customer Relations, In Store Advertising, Cashier
Receptionist, Food Preparation, Delivery of Consumer Purchases
Pizza Inn-Galveston, TX
Galveston, USA
09.2004 - 01.2005
Sales Associate
Murdocks Bath House-Galveston, TX
Galveston, USA
06.2004 - 09.2004
- Stocker, Customer Relations, In Store Advertising, Cashier
Receptionist, Food Preparation, Delivery of Consumer Purchases
Pizza Inn-Galveston, TX
Galveston, USA
07.2003 - 11.2003
Sales Associate
Store Closed-Galveston, TX
Galveston, USA
01.2003 - 03.2003
- Stocker, Customer Relations, In Store Advertising, Cashier
Education
High School Diploma -
Ball High School
Galveston, TX01-2004
Skills
- Customer service
- Customer care
- Inventory control
- Operations Management
- Budgeting
- Logistics
- Management
- Computer Skills
- Team Management
- Office experience
- Front desk
- Problem-solving
- Staff recruitment
- Decision-making
- Conflict resolution
- Regulatory compliance
- Workflow optimization
- Time management
- Employee training
- Analytical thinking
- Task delegation
- Cash register operation
- Security procedures
- Bill payment
- Sales and negotiation
- Computerized machine operation
- Attention to detail
- Technical analysis
- Troubleshooting
- Networking support
- Technical support
- Device troubleshooting
- Multitasking and organization
Timeline
Manager of Operations
PILGRIM CLEANERS
11.2014 - Current
Housekeeping Supervisor
Galveston Beach Hotel
08.2013 - 02.2014
Housekeeping
Wyndham World Wide
07.2009 - 08.2013
Customer service
Spring Liquor
03.2008 - 02.2009
Waitstaff- food prep.
CVS Pharmacy
07.2007 - 02.2008
Waitstaff- food prep.
Pic's On
01.2007 - 03.2007
Waitstaff- food prep.
Guaidos/Casyes
09.2006 - 01.2007
CSR- Customer Service Representative
Ray's Bar And Grill
05.2006 - 09.2006
Food Preparation & Pizza Maker
Dominos Pizza-Galveston, TX
07.2005 - 03.2006
Sales Associate
Murdocks Bath House-Galveston, TX
01.2005 - 06.2005
Receptionist, Food Preparation, Delivery of Consumer Purchases
Pizza Inn-Galveston, TX
09.2004 - 01.2005
Sales Associate
Murdocks Bath House-Galveston, TX
06.2004 - 09.2004
Receptionist, Food Preparation, Delivery of Consumer Purchases
Pizza Inn-Galveston, TX
07.2003 - 11.2003
Sales Associate
Store Closed-Galveston, TX
01.2003 - 03.2003
High School Diploma -
Ball High School
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