ELIZABETH SATALA
Holmen,WI
Summary
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
20
20
years of professional experience
Work History
BARISTA
Festival Foods-Caribou Coffee
Holmen, WI
08.2024 - Current
- Operates cash registers and handled cash and card transactions.
- Shows aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibits excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomes customers and answered questions regarding menu items and preparation methods.
- Demonstrates strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Provides exceptional customer service by anticipating customer needs before they arise.
- Utilizes problem-solving skills to troubleshoot technical issues with coffee machines or other equipment.
- Builds strong relationships with regulars and new customers by providing friendly, personalized service.
CATERING MANAGER
Caribou Coffee
Rochester, MN
08.2015 - 10.2016
- Interacted with customers to obtain feedback on product quality and service levels.
- Adapted quickly when unexpected changes arose during events due to unforeseen circumstances.
- Maintained inventory of all catering supplies and equipment, ensuring availability for events.
- Communicated with parties to verify menus and update changes.
- Managed and monitored logistics, schedules, and timelines to facilitate proper flow of events.
- Estimated food and beverage consumption to determine purchasing requirements.
- Counted money and made bank deposits.
HOURLY EMPLOYEE
B.A. Burrito
Onalaska, WI
02.2014 - 02.2015
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
ASSISTANT MANAGER
Quiznos Subs
Onalaska, Wisconsin
10.2005 - 10.2013
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Provided guidance and support to junior staff members during challenging situations.
Education
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL ADMINISTRATIVE PROFESSIONAL
Western Technical College
La Crosse, WI05.2015
Skills
- Friendly and outgoing
- Problem-solving
- Attention to detail
- Team collaboration
- Team player
- Multitasking and organization
- Verbal and written communication
- Time management
- Cleanliness
- Exceptional customer service
- Active listener
- Adaptive and creative
- Clear communication
- Workflow management
- Cash handling
- Opening and closing duties
- Team leadership
- Decision-making
- Excellent memory
- Professional demeanor
- Quality control
- Positive and professional
- Reliable and dependable
- Curious to Learn New Things
- Risk Taker
- Tech Savvy
Timeline
BARISTA
Festival Foods-Caribou Coffee
08.2024 - Current
CATERING MANAGER
Caribou Coffee
08.2015 - 10.2016
HOURLY EMPLOYEE
B.A. Burrito
02.2014 - 02.2015
ASSISTANT MANAGER
Quiznos Subs
10.2005 - 10.2013
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL ADMINISTRATIVE PROFESSIONAL
Western Technical College