Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ELIZABETH SAVINO

Hammonton,NJ

Summary

Proven to enhance operational efficiency at Virtua Health And Wellness, I excel in administrative support and customer service, showcasing a positive attitude and expert time management. Skilled in EMR and data entry, my contributions have significantly improved patient satisfaction and streamlined scheduling processes, embodying a results-driven approach with a focus on achieving organizational goals. Dedicated office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. I'm also a people person. Love to interact with patients. My objective is to be part of an organization that values employee loyalty and motivation. I look forward to utilize my skills in providing flawless and memorable customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Assistant

Virtua Health And Wellness
01.2023 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with onboarding of new employees.

Procedure Scheduler

Professional Gastro Associates.,
05.2018 - 04.2019
  • Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
  • Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
  • Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
  • Assisted in improving overall patient satisfaction through timely and accurate schedule management.
  • Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
  • Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
  • Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
  • Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
  • Followed up with patients to reschedule missed appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Primary Surveillance Scheduler

Atlantic Gastroenterology Associates
10.2016 - 05.2018
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Increased customer service success rates by quickly resolving issues.
  • Patient refill of prescriptions as needed electronic or verbally with the Pharmacy

Medical Office Assistant

Med Com Health Services
11.2012 - 04.2015
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.

Education

Certificate of Technical Studies - Cardiology Technician

Star Career Academy
Egg Harbor, NJ
10.2012

High School Diploma -

Oakcrest High School
Mays Landing, NJ
06.1982

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • Organizing and Categorizing
  • Verbal Communication
  • Dedicated Team Player
  • Administrative Support
  • Prioritizing Work
  • Excel spreadsheets
  • Appointment Scheduling
  • Professional and mature
  • Strong Problem Solver
  • Scheduling appointments
  • Clerical Support
  • Scheduling
  • Social media knowledge
  • Filing and data archiving
  • Team Bonding
  • Multi-line phone proficiency
  • Payment Processing
  • Interpreting Rhythm Strips
  • EMR experience with E-Clinicals at Front Desk and triage
  • Understanding of medical law & ethics
  • Skilled in medical terminology

Certification

  • Certificate - Cardiology Technician

Languages

Spanish
Full Professional

Timeline

Office Assistant

Virtua Health And Wellness
01.2023 - Current

Procedure Scheduler

Professional Gastro Associates.,
05.2018 - 04.2019

Primary Surveillance Scheduler

Atlantic Gastroenterology Associates
10.2016 - 05.2018

Medical Office Assistant

Med Com Health Services
11.2012 - 04.2015

Certificate of Technical Studies - Cardiology Technician

Star Career Academy

High School Diploma -

Oakcrest High School

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ELIZABETH SAVINO