Elizabeth Sawyerr

• Delivered 15% YoY sales growth and $3M incremental revenue, positioning the store among the district’s top performers and setting best practices adopted across multiple locations.
• Reduced shrink by 10% in 12 months through compliance and loss-prevention routines, which were later shared with regional leadership as a model for district-wide adoption.
• Promoted 14 employees into leadership roles within 2 years, strengthening the district pipeline and contributing to succession planning.
• Elevated customer experience by raising NPS +12 points in one year; service coaching, training and recognition programs were rolled out to support success.
• Supported district and regional initiatives including MPOS, BOPIS, and loyalty performance drivers.
• Oversaw visual merchandising/ operational strategies to maintain brand standards and drive sales.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Directed over $25M in flagship operations while serving as Interim District Manager for 10 stores, driving a 10% district sales lift in six months through coaching, operational alignment, and best practice sharing.
• Partnered with corporate teams on visual merchandising pilots and BOPIS execution, influencing national rollouts and aligning flagship execution with regional strategy.
• Reduced shrink within two years by leading compliance audits and scaling loss-prevention practices across multiple stores.
• Advanced 10+ employees into new roles both in leadership and Corporate roles, reinforcing the leadership pipeline across the district and strengthening succession readiness.
• Maintained VM compliance for 5 consecutive years, coaching teams on execution standards and building merchandising capability to exceed company brand guidelines.
• Drove retention by 15% over three years by embedding recognition programs, career-pathing, and development plans that were later adopted in other stores within the district.

Delivered top-quartile customer satisfaction scores for two consecutive years by embedding client-first coaching and service routines.

• Developed 12 employees into leadership positions in under two years, advancing Apple’s internal pipeline.