Elizabeth Scardino
Laurel Springs
Summary
Results oriented Operations Manager with over a decade of experience in logistics management and team oversight. Currently directing last mile delivery operations within the Amazon Delivery Service Partner network, managing teams of over 100 employees while ensuring safety and operational performance. Committed to fostering team culture, developing leaders, and maintaining effective partnerships with station leadership. Focused on operational ownership, accountability, and
building a scalable delivery business aligned with Amazon’s safety and performance expectations.
Overview
19
19
years of professional experience
Work History
Operations Manager
PRTM Logistics
Bordentown
11.2019 - Current
- Lead daily operations within a high volume Amazon last mile delivery operation.
- Manage and develop teams of 100+ delivery associates, dispatchers, and support staff.
- Partner closely with Amazon station leadership to execute delivery operations aligned with Amazon performance standards.
- Oversee route planning, dispatch execution, and daily loadout operations.
- Managed workforce scheduling and staffing, ensuring optimal route coverage and reliable service delivery.
- Monitored driver safety performance, delivery quality metrics, and customer feedback to uphold service standards.
- Hired, onboarded, and trained delivery associates, enhancing operational readiness and team cohesion.
- Oversee fleet management including vehicle maintenance, compliance, recalls, and vendor coordination.
Assistant General Manager
Wawa Food Markets
Multiple Locations
10.2006 - 06.2016
- Promoted through multiple leadership roles in a high volume retail operation.
- Led store teams to achieve high customer service ratings and operational compliance.
- Oversaw financial operations, ensuring accurate cash management and timely reporting.
- Managed hiring and onboarding processes to develop skilled employees for retail operations.
- Managed employee scheduling, payroll administration, and labor planning.
- Maintained compliance with health, safety, and operational audit standards.
- Managed inventory control and supply chain coordination.
Education
High School Diploma - Blackwood
Highland Regional High School
Blackwood05-2006
Skills
- Last mile logistics operations
- Route planning and dispatch
- Operational management
- Fleet management and vendor coordination
- Safety and compliance
- Financial management
- Customer focus
- Data analysis
- Workforce development
- Team leadership
- Performance coaching
Leadership Philosophy
My leadership style is centered around engagement, accountability, and strong communication. I believe people perform best when they feel respected, supported, and connected to the mission of the team. I maintain a visible leadership presence and prioritize building trust with my employees so they understand they are part of something larger than a daily route. My goal is to create a culture where safety, performance, and teamwork drive results while recognizing and rewarding employees who contribute to operational success.
Timeline
Operations Manager
PRTM Logistics
11.2019 - Current
Assistant General Manager
Wawa Food Markets
10.2006 - 06.2016
High School Diploma - Blackwood
Highland Regional High School