Elizabeth Schaefer

As a Consumer Service Coordinator at NLACRC, I coordinated services and support for 1individuals with developmental disabilities and their families. I developed and implemented Individual Program Plans (IPPs), ensuring consumers received appropriate resources and services. I advocated for consumers, addressing any issues and ensuring their satisfaction with the services provided. I maintained accurate consumer records and documentation in compliance with NLACRC policies and collaborated with internal teams, service providers, and community organizations to connect consumers with necessary resources. Additionally, I stayed informed on local programs and services, offering referrals and ongoing support to help consumers achieve their goals.

Behavioral Interventionist will provide clinical skills instruction and behavior reduction

protocols based upon the principles of Applied Behavior Analysis to children with Autism and related developmental disabilities in the home, community, and school settings. The Behavioral Interventionist will collect data on programs, assist with parent training, and assist the Behavior Analyst, Lead Behavioral Interventionist, and ABA intern with clinical assessments as needed. The Behavioral Interventionist will be responsible for implementing the duties of the Lead Behavioral Technician and ABA Interns in the temporary absence of these team members.

Behavioral Technician will provide clinical skills instruction and behavior reduction

protocols based upon the principles of Applied Behavior Analysis to children with Autism and related developmental disabilities in the home, community, and school settings. The Behavioral Technician will collect data on programs, assist with parent training, and assist the Behavior Analyst, Lead Behavioral Technician, and ABA intern with clinical assessments as needed. The Behavioral Technician will be responsible for implementing the duties of the Lead Behavioral Technician and ABA Interns in the temporary absence of these team members.

As a Customer Service Representative, I provided exceptional support to customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive experience. I maintained a deep knowledge of company products and services to offer accurate information and assist with orders, returns, and troubleshooting. I documented customer interactions in the CRM system, reported feedback to management, and collaborated with other departments to resolve issues efficiently. My role required strong communication skills, attention to detail, and the ability to handle a high volume of interactions in a fast-paced environment.