Salesforce
Elizabeth Schilling
Outcome Driven People And Operations Maximizer
Lake Worth,FL
Summary
Qualified and committed people maximizer, offering 13 years of experience in education and specialized knowledge in advising and consultative sales and recruiting. Demonstrated history of building positive rapport with clients and achieving identifiable results. Collaborative personnel dedicated to fostering partnerships with organizations and faculty to further assist students. High achiever who always exceeds performance goals.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Academic Coach
Lynn University
Boca Raton, FL
03.2020 - Current
- Provided weekly consultative support, guidance, and motivation to students with executive functioning deficits
- Utilized EAB Navigate student success software to track faculty and staff concerns about students to address them
- Assisted students in completing assignments and understanding grading procedures
- Addressed issues regarding grades and collaboratively worked with tutors, teachers, and school administrators to meet student needs
- Provide guidance and support to students with regard to their academic progress
- Review syllabi and class material; create semester calendar and track due dates and deadlines for all course work
- Meet with students on campus and/or in-office; communicate by phone/text on a regular basis to
- Assist students in developing study and organizational skills, including how to use an agenda to calendar and follow due dates
- Coordinate tutoring as needed
- Be aware of information on school campuses that may be useful tools or resources
- Collaborated with teachers and administrators to discuss academic needs of students with learning differences
Adjunct Faculty
College of Arts and Sciences, Lynn University
Boca Raton, FL
08.2019 - Current
- Created engaging lesson plans to make course content more accessible to students
- Trained in best teaching practices using the Canvas LMS Instructional Technology platform
- Improved grammar and APA citation for all academic papers
- Linked academic writing curriculum to psychology and sociology course content
- Teach courses in accordance with college guidelines
- Participate in the college's assessment program of student performance
- Timely submission of university reports and requirements, such as attendance, grades, and student progress reports
- Motivate, encourage, and assist students with academic issues and class attendance
Writing Tutor
Lynn University
Boca Raton, FL
08.2018 - 03.2020
- Managed a caseload of university students to assist in achieving their academic goals
- Consulted with students on proofreading and developmental editing for essays and presentations
- Created research and study strategies for assignments,
- Guided students through conducting academically appropriate research and organizing information
- Provided lessons on English grammar and mechanics, academic writing conventions, and essay structures
- Taught students the mechanics of analytic unity, argument effectiveness, and self-editing strategies
- Ensured correct usage of APA.
Senior Assistant Director of Admission
Lynn University
Boca Raton, FL
10.2017 - 08.2019
- Co-managed admissions and enrollment operations during acquisition of prior employer through data aggregation, reporting, and recruiting operations
- Trained entire admissions recruitment team on newly acquired digital art and design majors, the most up-to-date software used in each major, and industry knowledge required for successful recruitment to these programs
- Counseled continuing students through the transition process from prior university to joining larger, more traditional college to increase retention
- Processed and reviewed first-year applications, determining admission decisions based on applicant data and documents.
- Assisted senior leadership in managing all aspects of operations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Director of Admissions
Digital Media Arts College
Boca Raton, FL
01.2016 - 10.2017
- Reviewed daily activity reports - number of inquiries, outbound calls, calls answered, appointments scheduled, interviews conducted, and enrollments
- Tracked enrollment board and enrollment
- Reviewed student files before sending the file to the Registrar
- Directed candidate focuses of inquiry follow-up/candidate targeting
- Scheduled hours for admissions staff and monitored staff activities (phone calls, appointments, candidate interviews…)
- Set and monitored monthly student start objectives
- Monitored calls and interviews and provided constructive feedback
- Monitored effective use of Salesforce CRM software in recruitment activity and lead conversion reporting
- Ensured Admissions Coordinators were up-to-date on program offerings
- Monitored weekly business plans for Admissions Coordinators
- Provided coaching and training programs for staff development
- Conducted weekly staff meetings
- Forecasted student numbers and potential gaps for each start date
- Ensured smooth transitions of students to Financial Aid, Bursar, and Academics
- Overseen orientation (along with the Director of Student Services) for each class start
- Kept Campus President abreast of any issues or concerns.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Implemented strategies to increase student recruiting, engagement and retention.
Assistant Director of Admissions
Digital Media Arts College
Boca Raton, FL
01.2015 - 01.2016
- Trained new employees on product knowledge and operations, including CRM software and database management
- Directed admissions activity and events, collaborated interdepartmentally to improve outcomes for event conversion rates
- Trained new employees on product knowledge and operations, including CRM software and database management
- Directed admissions activity and events, collaborated interdepartmentally to improve outcomes for event conversion rates
- Determined students' educational needs and prepared proposals to provide services that addressed these needs
- Contacted prospective students to present information and/or explain available programs and services
- Communicated with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information
- Developed and maintained a network of relationships that served to increase enrollment, such as alumni, students, the business community and professional organizations
- Made presentations on programs and admissions to groups to attract new students
- Coordinated or participated in promotional activities, including conferences, educational fairs, career days, campus tours, or special events to present programs to prospective students
- Provided feedback and recommendations to management regarding recruiting strategies, customer service, communication, and recruitment programs
- Prepared reports of activities and tracked prospects' and suspects' inquiries, applications, and student outcomes up to and including enrollment.
Senior Admissions Advisor
Digital Media Arts College
Boca Raton, FL
01.2011 - 01.2015
- Interviewed prospective students and exceeded monthly enrollment performance goals
- Trained new employees on product knowledge and operations, including CRM software and database management
- Read, interpret and evaluate students' academic credentials to determine an appropriate admission decision
- Aided in completing application and enrollment documents.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Identified and addressed concerns of incoming students and parents.
- Created and designed marketing materials for student recruitment and retention.
- Advised students on educational, career and social opportunities.
Admissions Counselor
Kaplan University
Boca Raton, FL
05.2010 - 01.2011
- Was responsible for giving counsel and advice to students undergoing the Admissions process and assisting in the collection of the Admissions documents that were required for the start of the first term
- Was tasked to present to the students correct and timely information about the academic programs, application requirements, enrollment procedure, and any other Admissions information to help them decide on the course or program they wanted to pursue in the university
- Continued communications with prospective and current students and provided the best customer service
- Ensured qualifications, commitments, motivations, needs, interests, and desires of prospective students
- Had superior product knowledge of all the programs and courses being offered by Kaplan University and was also mandated to keep up with the current program changes
- Maintained communication with the other departments like Admissions, Administration, Academics, and Financial Aid
- Recorded all activities regularly and accurately into the ORION CRM database management system
- Tasked to ensure that students' records were correctly created during the Admission Process and were passed on to the appropriate departments
- Was knowledgeable and adhered to all appropriate corporate and state Admissions policies.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Reviewed admissions applications and evaluated student credentials.
- Used data to monitor students' progress and recommend solutions for improvement.
- Identified and addressed concerns of incoming students and parents.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Senior Admissions Advisor
Innovation Ads
Boca Raton, FL
10.2008 - 04.2010
- Recruited students for the University of Maryland University College’s non-traditional adult student online campus
- Exceeded enrollment goals weekly, was promoted to Senior Advisor within six months of hire, in top three of performing advisors in organization
- Consulted with prospective students on programs and assisted with admissions and financial aid processes
- Established and maintain an active communication flow with transfer students
- Counseled students through the application process and facilitates questions related to the university’s academic, social, cultural, financial, and athletic environments
- Provided general guidance regarding the university’s cost and aid policies.
Assistant Teacher/ Floater
Montessori Center for Children
White Plains, NY
10.2007 - 02.2008
- Specialized in the implementation of the Montessori method of early childhood education in classes age 6 weeks-5 years.
Lead Teacher
Knowledge Learning Corporation
Philadelphia, PA
06.2007 - 10.2007
- Over-saw the daily structure, curriculum and management of two four-year old classrooms;
- Assured classrooms for developmentally appropriate practices and materials
- Implemented a "French For Fours" program teaching basic French
- Trained and managed three other teachers
- Worked on detecting developmental delays in children and arranging social services for them.
Lead Teacher
Cradles to Crayons
Morristown, NJ
01.2006 - 03.2007
- Created a fully integrated curriculum for a three-year old class room
- Created and supervised all lesson plans for all classrooms in the school, from ages birth to five years
- Initiated and handled all parent communication
- Managed and trained an assistant teacher.
Education
M.Ed. - Early Childhood Education Specialization
Manhattanville College
Bachelor of Arts - English, Writing
Manhattanville College
Purchase, NY 08.1997 - 05.2002
Associate Certified Coach (A.C.C.) / International Coaching Federation - undefined
Arts
MBA - Marketing
Lynn University
Boca Raton, FL 08.2018 - Current
Skills
Monitoring outcomes
Advising
Identifying problems
Verbal and written communication
Individualized instruction
Technology Implementation
Attention to Detail
Sales and Recruiting
Systems Analysis
Software
Microsoft Office 365 cloud suite
Google Workspace
Microsoft Excel
Timeline
Academic Coach
Lynn University
03.2020 - Current
Adjunct Faculty
College of Arts and Sciences, Lynn University
08.2019 - Current
MBA - Marketing
Lynn University
08.2018 - Current
Writing Tutor
Lynn University
08.2018 - 03.2020
Senior Assistant Director of Admission
Lynn University
10.2017 - 08.2019
Director of Admissions
Digital Media Arts College
01.2016 - 10.2017
Assistant Director of Admissions
Digital Media Arts College
01.2015 - 01.2016
Senior Admissions Advisor
Digital Media Arts College
01.2011 - 01.2015
Admissions Counselor
Kaplan University
05.2010 - 01.2011
Senior Admissions Advisor
Innovation Ads
10.2008 - 04.2010
Assistant Teacher/ Floater
Montessori Center for Children
10.2007 - 02.2008
Lead Teacher
Knowledge Learning Corporation
06.2007 - 10.2007
Lead Teacher
Cradles to Crayons
01.2006 - 03.2007
Bachelor of Arts - English, Writing
Manhattanville College
08.1997 - 05.2002
M.Ed. - Early Childhood Education Specialization
Manhattanville College
Associate Certified Coach (A.C.C.) / International Coaching Federation - undefined
Arts