Elizabeth Schittone
Pomona,CA
Summary
Patient Behavior Technician with six years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Is committed to promoting the development of functional skills and independence.
Overview
7
7
years of professional experience
Work History
Receptionist
Purpose Church
04.2023 - Current
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with visitors, and updated records as needed.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Behavior Technician | Respite Care Provider
Maxim health care
05.2018 - 04.2023
- Behavioral Health Technician with six years of experience providing exceptional support to special needs students and families
- Highly skilled in customer service, behavioral health care, and administrative support, ensuring efficient and compassionate care delivery
- Proficient in communication, fostering a collaborative environment that significantly reduces caregiver stress and enhances student engagement
- Manage administrative tasks including call routing, photocopying, data entry, and filing, ensuring efficient office operations
- Sort and distribute incoming mail and oversee department email accounts, forwarding inquiries to appropriate personnel
- Provided 1:1 support and educational assessments for special needs students, enhancing learning outcomes
- Delivered planned and emergency care to children and adults with special needs, offering crucial family respite
- Implemented personalized accommodations, resulting in measurable improvements in student engagement
- Supported families by providing temporary relief, significantly reducing caregiver stress and burnout
Education
Bachelor of Arts - Psychology
California State Polytechnic University-Pomona
Pomona, CA05-2025
Associate of Arts - Psychology
Chaffey College
Rancho Cucamonga, CA05.2021
Skills
- Administrative Support
- Behavioral Health Care
- Customer Service Communication
- Organization skills
- Time Management
- Telephone skills
- Customer Service
- Listening Skills
- Cash Handling
- Hospitality services
- Administrative Skills
- Office Administration
Achievements
Successfully Completed training in introductory behavior support, California Child Abuse Mandated Reporting, Fingerprint Rolling, Known for maintaining a growth mindset, Supportive personality, Skilled in customer service and proper communication
Successfully Completed training in introductory behavior support, California Child Abuse Mandated Re
This mandated reporter training for child care providers, developed in partnership with the California Department of Social Services, is recommended for child care providers working in licensed facilities. It satisfies the training requirement set forth under California Assembly Bill 1207. Following the General Training module, the Child Care Providers module is a 2-hour course that includes seven lessons and concludes with challenge questions/scenarios. After the training, you will take a final exam to test the information you learned during the exercise. The exam consists of 20 questions and requires an 80% or higher to pass. You may take this exam as many times as needed.
You will Learn What the law requires of you as a mandated reporter, How to spot indicators of possible child abuse or neglect, How to talk to children about suspected abuse, How to make a report, What happens after a report is filed, Special issues related to child abuse reporting for child care providers.Timeline
Receptionist
Purpose Church
04.2023 - Current
Behavior Technician | Respite Care Provider
Maxim health care
05.2018 - 04.2023
Bachelor of Arts - Psychology
California State Polytechnic University-Pomona
Associate of Arts - Psychology
Chaffey College
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