Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Schlamel

McKinney,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

MOD Squad

MOD Pizza
McKinney, TX
04.2023 - 06.2023
  • Trained entry-level squad members on company best practices leading to higher customer satisfaction.
  • Served 200+ customers per shift, handling customer concerns and providing product information.
  • Ensured safety protocols were followed at all times during operations.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Sales Associate

Calvin Klein
Allen, TX
08.2022 - 12.2022
  • Earned employee of the month.
  • Registered 97% of customers up for loyalty program.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.

Teen Ambassador

Dallas Museum of Art
Dallas, TX
05.2022 - 08.2022
  • Gave tours, hosted story time, and lead art activities in the DMA galleries for children ages 5-12 and their families.
  • Participated in team-building activities designed to foster collaboration between ambassadors from different backgrounds.
  • Collaborated with staff members to create educational materials related to the ambassador program.
  • Application-based program, and was chosen out of a pool of 100+ candidates.

Intern

African American Museum of Dallas
Dallas, TX
06.2019 - 06.2022
  • Organized and average of 40 historical record collections a month.
  • Managed 100+ customers a week.
  • Approached patrons and engaged in conversation through use of effective interpersonal and people skills.
  • Provided educational information on the historical significance of the exhibits.

Sales Associate

Jessica's Beauty Supply
McKinney, TX
05.2021 - 08.2021
  • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Conducted returns and informed customers of return policy.
  • Memorized line of company products and services, including prices and special discounts.
  • Made recommendations to implement improved processes.

Education

Some College (No Degree) - Computer Science

Louisiana State University And A&M College
Baton Rouge, LA

High School Diploma -

Melissa High School
Melissa, TX

Skills

  • Customer Service
  • Ability to Work Under Pressure
  • Computer Skills
  • Leadership Experience
  • Coordinating training
  • Team Leadership

Timeline

MOD Squad

MOD Pizza
04.2023 - 06.2023

Sales Associate

Calvin Klein
08.2022 - 12.2022

Teen Ambassador

Dallas Museum of Art
05.2022 - 08.2022

Sales Associate

Jessica's Beauty Supply
05.2021 - 08.2021

Intern

African American Museum of Dallas
06.2019 - 06.2022

Some College (No Degree) - Computer Science

Louisiana State University And A&M College

High School Diploma -

Melissa High School

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Elizabeth Schlamel