Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
ELIZABETH SCHLANKEY

ELIZABETH SCHLANKEY

CARROLLTON,TX

Summary

Knowledgeable Product Development Manager adept at collaborating with team members, other departments and customers to produce relevant, high-quality products that drive company growth. Well-organized and proactive with excellent communication and planning abilities. Ready to offer 15 years of progressive experience. Demonstrated expertise in managing complex systems and integrations, implementing Agile, Waterfall, and SDLC methodologies, and driving innovative product development. Adept at leading cross-functional teams, analyzing performance inefficiencies, and implementing process improvements. Strong communication skills with a track record of collaborating effectively with senior management and stakeholders.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Product Development Manager

NewRez
11.2022 - 01.2024
  • Successfully managed multiple systems and integrations, including Early Resolution and LMS, ensuring business continuity throughout acquisition
  • Innovated and implemented a ticket system to proactively avoid audit findings
  • Enhanced software development processes by implementing agile methodologies and streamlining team collaboration.
  • Led cross-functional teams to develop product strategies, execute enhancements, and meet customer and business needs
  • Defined product requirements, managed product lifecycles, and ensured product quality, leading to improved system efficiencies
  • Conducted product analysis, identified areas for improvement, and communicated benefits of enhancements to senior management.
  • Enhanced product development processes by streamlining workflows and improving communication between departments.

Portfolio Analytics Manager

NewRez
11.2020 - 11.2022
  • Oversaw development, configuration, and administration of default mortgage servicing applications, including workout calculators, letter fulfillment, telephony, workflow management, automation on customer facing websites.
  • Implemented automation and streamlined processes resulting in a 30% reduction in business Full-Time Equivalents (FTEs).
  • Reduced Early Resolution production bugs caused by process errors by 87% by introducing Agile
    development cycles, enhanced system change controls, and peer review processes.
  • Achieved a 36% reduction in underwriting time for FHA modifications and partial claims by implementing sophisticated measures, including automated monitoring, meticulous analysis of user behavior patterns, and refinement of prioritization protocols.
  • Reduced compliance risk by ensuring ongoing application adherence to IT policies and consistently
    participating in internal, investor, and regulatory audits over in both technology and operations.
  • Automated 3 million monthly data transactions via API, web service, and SFTP integrations with
    Loanserv, MSP, Servicing Director, Fannie Mae SMDU, Freddie Mac Resolve, and proprietary systems.

Sr. Portfolio Analytics Analyst

NewRez
04.2015 - 11.2020
  • Orchestrated configurations for third-party hosted vendor applications, implemented modifications programs, and maintained system updates to meet regulatory compliance
  • Acted as a liaison for implementing new guidelines and system integrations, ensuring seamless communication with entities such as FNMA
  • Implemented a new web-based program from the ground up using Agile/Scrum methodology.

Information Analyst II

JP Morgan Chase
11.2013 - 03.2015
  • Interpreted data for Loss Mitigation Business Reports, developed ad hoc reports from SQL/Oracle databases, and created user-friendly reporting dashboards in SSRS
  • Collaborated with project managers and business units to develop customized reports, ensuring accurate and timely reporting
  • Implemented SSRS Reports to reduce redundant reporting and provide more on-demand and multi-functional reporting options.

Sr. Operations Project Analyst

Bank of America
Fort Worth, TX
12.2009 - 11.2013
  • Dedicated personal BA to Senior VP of Foreclosure that coordinated high visibility projects, prepared monthly/quarterly presentations and reports.
  • Led administrative functions over the foreclosure and postponement line of business.

Customer Service Associate

Citigroup Inc
Las Colinas, TX
01.2007 - 06.2008
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Cashier

Albertsons Grocery Store
Arlington, TX
05.2003 - 08.2004
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

High School Diploma -

Bowie High School
Arlington, TX
2001 - 2005

Skills

  • Strategic Communication
  • Proactive Risk Management
  • Proficient Data Analysis
  • Data-Driven Decision-Making
  • Seamless Cross-Functional Collaboration
  • Pioneering Process Improvements
  • System Integration
  • Mastery in Agile, Waterfall, and SDLC methodologies
  • Diligent in Regulatory Compliance
  • Stringent Quality Assurance
  • Project Management

References

  • Onjenice Brunson, VP of Strategy Intelligence & Insight, Citigroup, 404-759-7440
  • Joseph Sherman, AVP, Technology Process Improvement, NewRez, 202-246-5747
  • Avanthi Guptha, AVP, App Development Manager, Citigroup, 631-875-1379

Timeline

Product Development Manager

NewRez
11.2022 - 01.2024

Portfolio Analytics Manager

NewRez
11.2020 - 11.2022

Sr. Portfolio Analytics Analyst

NewRez
04.2015 - 11.2020

Information Analyst II

JP Morgan Chase
11.2013 - 03.2015

Sr. Operations Project Analyst

Bank of America
12.2009 - 11.2013

Customer Service Associate

Citigroup Inc
01.2007 - 06.2008

Customer Service Cashier

Albertsons Grocery Store
05.2003 - 08.2004

High School Diploma -

Bowie High School
2001 - 2005

Similar Profiles

CREATE PROFILE
ELIZABETH SCHLANKEY