Elizabeth Schlichte
Clinton ,IA
Summary
Personable and knowledgeable professional committed to delivering excellence in all facets of customer service and administrative support. Enhances customer experiences by employing service-oriented behaviors, top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Known for having terrific customer engagement and offering exceptional assistance to team members and clients.
Overview
13
13
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick CMS
08.2020 - 02.2023
- Communicated with client employees regarding need for leave and/or modified work schedules. Ensured employees aware of their responsibilities and of any documentation and notice required to qualify for and to take leave.
- Determined eligibility and certification in compliance with federal and state laws including Family Medical Leave, Americans with Disabilities Act, and other client specific leaves
- Communicated with licensed medical professionals to obtain the medical documentation required for processing of claims.
- Reviewed and analyzed medical documentation pertaining to leave while maintaining confidentiality and complying with Health Insurance Portability and Accountability Act (HIPAA)
- Tracked intermittent and reduced schedule leave use.
- Continued open lines of communication to facilitate smooth return to work, extension of leave and benefits, death, or even termination of employment
Service Center Representative
Sedgwick
02.2019 - 03.2020
- Acted as primary liaison with caller to resolve issues with one call/one person response
- Followed client specifications in assisting with questions and solving problems related to claims application and servicing processes
- Educated and informed customer about documentation required to process claim, required time frames, payment information, and claim status
- Documented all required details of call in concise professional manner to track requests, problems, and solutions that meet both internal and external customer's requirements accurately into claims management system
- Achieved high customer satisfaction scores by de-escalating complaints quickly and delivering education on client requirements and benefit plans
Document Management Coordinator
AEGON
08.2018 - 12.2018
- Performed processing of incoming mail to include identification, research, keying and preparation for scanning
- Performed processing of outgoing mail, including inserting and folding
- Performed data entry for payment details
Customer Service Processor
Transamerica Life Insurance Company
01.2018 - 01.2018
- Entered numerical data into databases in timely and accurate manner
- Updated and inspected database entries for errors and resolved discrepancies
- Compiled payment information for history reports
- Worked with multiple software programs simultaneously to complete tasks
INFRASTRUCTURE MANAGEMENT ANALYST
Firehouse Software
01.2015 - 01.2017
- Improved implementation team process
- Owned Kaplan product implementation and training
- Improved FH customer relations
HEALTH AIDE
GARNET PLACE RETIREMENT COMMUNITY
01.2010 - 01.2015
- Lead on prepping new month's records and checking for completion at end of month
- Proved to remain calm during emergency and high stress situations
- Created organization system for records and maintained updates
Education
HIGH SCHOOL DIPLOMA -
MANNING HIGH SCHOOL
Manning, IA2005
Skills
- 40-45 wpm
- Data entry
- Able to use multiple programs simultaneously
- MS Office proficiency
- Professional telephone demeanor
- Medical terminology knowledge
- Documentation and reporting
- Written and oral communication
- High-volume call centers
- Service standard compliance
- FMLA regulations knowledge
- Customer service
- Customer relations
Timeline
Leave of Absence Coordinator
Sedgwick CMS
08.2020 - 02.2023
Service Center Representative
Sedgwick
02.2019 - 03.2020
Document Management Coordinator
AEGON
08.2018 - 12.2018
Customer Service Processor
Transamerica Life Insurance Company
01.2018 - 01.2018
INFRASTRUCTURE MANAGEMENT ANALYST
Firehouse Software
01.2015 - 01.2017
HEALTH AIDE
GARNET PLACE RETIREMENT COMMUNITY
01.2010 - 01.2015
HIGH SCHOOL DIPLOMA -
MANNING HIGH SCHOOL
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