Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Schneerer

Port St. John,FL

Summary

Customer Service experience for 10 year. Reliable, hardworking, and cashier for those years. Worked hard to have good customer service. Willing to learn new thing. 100% dedicated to my Customers , motivated to continuously keep customer satisfaction. Every work motivated and Dedicated to do the best I can to keep a smile on every person face.

Overview

6
6
years of professional experience

Work History

Cashier Assistant

Wawa
10.2023 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Answered questions about store policies and addressed customer concerns.

Sandwich Artist

SUBWAY®Restaurants
11.2022 - 05.2023
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.

Sales Associate

Sams
01.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Assistant Store Manager

Circle K Corp
06.2018 - 05.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

High School Diploma -

Astronaut High School
Titusville, FL

Skills

  • Cash handling expertise
  • Reliability and punctuality
  • Recordkeeping
  • Financial records management
  • Upselling strategies
  • Order packing
  • Safety initiatives
  • Multitasking
  • Promotional awareness
  • Cleaning and sanitizing
  • Critical Thinking
  • Problem-solving abilities

Timeline

Cashier Assistant

Wawa
10.2023 - Current

Sandwich Artist

SUBWAY®Restaurants
11.2022 - 05.2023

Sales Associate

Sams
01.2021 - 10.2022

Assistant Store Manager

Circle K Corp
06.2018 - 05.2021

High School Diploma -

Astronaut High School

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Elizabeth Schneerer