Microsoft Office Suite
Elizabeth Schneider
Professional Customer Service Representative
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Aerotek
Orlando, FL
01.2020 - 04.2022
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Maintained up-to-date knowledge of product and service changes.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
Bartender
Schumann's Jager Haus
Orlando, FL
01.2015 - 11.2019
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Quality Assurance Specialist
OMG Tech Help
Delray Beach, Florida
03.2013 - 11.2014
- Monitored sales and customer service representatives in a 500-employee call center to ensure that they were complying with company standards and policies.
- Reported problems and concerns to management.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided training to over 150 onboarding team members in a year.
- Educated employees on specific QA standards and confirmed maintenance of standards
Tier 1 Technical Support Representative
Delray Computer Repair
Delray Beach, FL
12.2011 - 03.2013
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Customer Service Representative
Essential Medical Supply
Orlando, FL
01.2008 - 09.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Business And Managerial Economics
Ithaca College
Ithaca, NY 05.2001 -
No Degree - Accounting And Computer Science
Valencia Community College
Orlando, FL 05.2001 -
Skills
Accounting skills
Technical Support
Professional telephone demeanor
CRM
Creative problem solving
Complaint resolution
Microsoft Office
Typing speed of 45 wpm
Quality Assurance
Expert in written and verbal communication
Report preparation
Software
Quickbooks
Peachtree
Timeline
Customer Service Representative
Aerotek
01.2020 - 04.2022
Bartender
Schumann's Jager Haus
01.2015 - 11.2019
Quality Assurance Specialist
OMG Tech Help
03.2013 - 11.2014
Tier 1 Technical Support Representative
Delray Computer Repair
12.2011 - 03.2013
Customer Service Representative
Essential Medical Supply
01.2008 - 09.2011
No Degree - Business And Managerial Economics
Ithaca College
05.2001 -
No Degree - Accounting And Computer Science
Valencia Community College
05.2001 -