Summary
Overview
Work History
Education
Skills
Software
Timeline
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Elizabeth Schneider

Professional Customer Service Representative
Orlando,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Aerotek
Orlando, FL
01.2020 - 04.2022
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Maintained up-to-date knowledge of product and service changes.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.

Bartender

Schumann's Jager Haus
Orlando, FL
01.2015 - 11.2019
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Quality Assurance Specialist

OMG Tech Help
Delray Beach, Florida
03.2013 - 11.2014
  • Monitored sales and customer service representatives in a 500-employee call center to ensure that they were complying with company standards and policies.
  • Reported problems and concerns to management.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided training to over 150 onboarding team members in a year.
  • Educated employees on specific QA standards and confirmed maintenance of standards

Tier 1 Technical Support Representative

Delray Computer Repair
Delray Beach, FL
12.2011 - 03.2013
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained courteous and effective working relationships.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.

Customer Service Representative

Essential Medical Supply
Orlando, FL
01.2008 - 09.2011
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

No Degree - Business And Managerial Economics

Ithaca College
Ithaca, NY
05.2001 -

No Degree - Accounting And Computer Science

Valencia Community College
Orlando, FL
05.2001 -

Skills

Accounting skills

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Software

Microsoft Office Suite

Quickbooks

Peachtree

Timeline

Customer Service Representative

Aerotek
01.2020 - 04.2022

Bartender

Schumann's Jager Haus
01.2015 - 11.2019

Quality Assurance Specialist

OMG Tech Help
03.2013 - 11.2014

Tier 1 Technical Support Representative

Delray Computer Repair
12.2011 - 03.2013

Customer Service Representative

Essential Medical Supply
01.2008 - 09.2011

No Degree - Business And Managerial Economics

Ithaca College
05.2001 -

No Degree - Accounting And Computer Science

Valencia Community College
05.2001 -

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Elizabeth SchneiderProfessional Customer Service Representative