Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Court Judicial Assistant
State of Colorado
Montrose, CO
01.2024 - Current
Researched relevant case law when requested by judicial staff members.
Organized dockets to ensure efficient workflow in the courtroom.
Served as a liaison between the judge's office and other departments within the courthouse.
Maintained court files and records, ensuring accuracy and confidentiality.
Answered phone calls from members of the public seeking information about court policies or procedures.
Provided administrative support to judicial staff as needed, such as scheduling hearings and trials.
Managed calendars for judges and ensured that all deadlines were met in a timely manner.
Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
Provided customer service to the public regarding court procedures and case status.
Maintained confidentiality of sensitive information per legal requirements.
Sales Assistant
Atlasta Solar Center
Montrose, CO
06.2022 - 06.2024
Identified potential customers, assessed customer needs and interests, and provided information on product features.
Followed up regularly with existing customers to ensure satisfaction with their purchase.
Developed promotional campaigns designed to increase awareness of the company's brand among target audiences.
Attended conferences, trade shows, seminars, webinars related to solar technology to stay current on emerging technologies and innovations in the field.
Resolved customer complaints in a timely manner while maintaining positive relationships.
Analyzed customer feedback surveys to determine areas for improvement in product offerings or services.
Established relationships with partners in the industry to facilitate referrals and promote products and services.
Responded promptly to inquiries from potential customers about product availability or pricing.
Responded to inquiries from potential customers via email and telephone.
Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
Unit Clerk
Montrose Memorial Hospital
Montrose, CO
10.2020 - 08.2021
Assisted physicians with administrative tasks such as scheduling appointments and organizing medical reports.
Demonstrated strong organizational skills while managing multiple tasks simultaneously.
Reviewed and entered patient medical records into electronic health record system.
Maintained accurate records of billing codes used during patient visits in order to facilitate payment processing by insurance companies.
Maintained confidentiality of all medical records in accordance with HIPAA regulations.
Answered telephones promptly, courteously, and efficiently responding to inquiries from patients and other healthcare professionals.
Performed general office duties such as photocopying documents, faxing forms to other offices.
Maintained databases of patient information including contact details, allergies, medications, treatments, test results.
Organized, filed, and retrieved patient charts and documents.
Collaborated with other departments to ensure smooth operations within the facility.
Ensured compliance with HIPAA regulations regarding confidential information handling procedures.
Managed inventory levels of office supplies ensuring adequate stock is maintained at all times.
Sent records requests and stayed in close communication with case managers regarding open issues.
Scanned incoming documentation.
Updated patient demographic and insurance information in the medical record system.
Retrieved medical records upon request from healthcare professionals.
Patient Registrar
Montrose Memorial Hospital
Montrose, CO
06.2018 - 10.2020
Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
Processed payments from patients according to established policies and procedures.
Entered accurate diagnosis codes into the computer system for billing purposes.
Provided support to other departments within the organization as needed including admitting, medical records, billing office.
Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
Collected co-payments from patients at time of service or scheduled payment plans when necessary.
Attended meetings with senior management team members on a regular basis to provide updates on current initiatives.
Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
Provided excellent customer service while assisting patients with questions regarding registration procedures.
Verified and entered necessary information into patient management system.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Office Manager
Colorado Treatment Services
Montrose, CO
05.2017 - 05.2018
Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
Monitored inventory levels of supplies necessary for daily operations of the office.
Implemented an electronic health record system that streamlined workflow across departments.
Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
Provided support to physicians by organizing patient charts prior to scheduled appointments.
Scheduled appointments for patients in accordance with their individual needs and preferences.
Performed administrative tasks such as preparing correspondence or maintaining personnel files.
Teller
NuVista Credit Union
Montrose, CO
09.2015 - 05.2017
Provided exceptional customer service while accurately processing routine transactions.
Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Explained the features of various banking products available to customers.
Identified opportunities to refer customers to other areas of the bank for additional services.
Maintained accurate records of all transactions for compliance purposes.
Verified customers' identification to ensure compliance with laws and regulations.
Continuously updated knowledge about banking products, services, policies and regulations.
Handled large volumes of currency quickly and accurately with minimal errors.
Adhered strictly to all security procedures related to handling money at the teller window.
Processed wire transfers for customers both domestically and internationally.
Maintained confidentiality of all customer records and information according to company policies.
Performed daily reconciliation of teller drawer within established limits.