ELIZABETH SCHNETZKA
York,PA
Summary
Versatile and dynamic professional with a proven track record at Regents Glenn Country Club, excelling in customer service and workflow optimization. Demonstrated ability to enhance team collaboration and hospitality, significantly improving customer satisfaction. Skilled in POS systems and first aid, embodying a professional appearance and a detail-oriented approach to achieving excellence in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Trainer
Compel Fitness
Hershey, PA
03.2024 - 11.2024
- Demonstrated various exercises with the use of free weights and machines.
- Recommended modifications of exercises to help participants avoid injuries.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Built and established lasting relationships using encouragement and personal support.
- Promoted classes and facility amenities on social media.
- Monitored class participants for appropriate techniques to prevent injuries.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Coached and encouraged participants during exercises and routines.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Provided instructions in proper form, technique, and safety when performing exercises.
Host/ Server/ Event Server/ Beverage Cart/ Bartender
Regents Glenn Country Club
York, PA
05.2023 - 12.2023
- Preset tables with water, menus, and silverware; pending reservations
- Greet customers
- Roll silverware
- Assist servers with running food, expo, and general restaurant maintenance during service
- Notify servers of customers arrival
- Plan out sections
- Promptly greet tables
- Memorize/ write down specials and features for each day
- Follow before and after shift cleaning and maintenance procedures (side work)
- Roll silverware
- Sanitize menus
- Operate POS system
- Take over the phone to go orders
- Clear tables of guests
- Took guests orders
- Communicated orders to various parties (kitchen and snack bar)
- Served alcoholic drinks and food poolside
- Serve and mix alcoholic drinks
- Take food orders
- Interact with customers
- Set up sinks before service
- Tap kegs
- Restock beverages after service for the next shift
- Open wine bottles
- Shine wine, Champagne, rocks, and tall glasses
- Cut citrus and garnishes (oranges, limes, lemons, apples)
Front Desk Associate
Crunch Fitness
York, PA
02.2023 - 11.2023
- Check-in customer using a barcode scanner
- Sell customers memberships based on their individual needs
- Provide tours for customers looking to join
- Sanitize gym equipment and restock cleaning supplies in tanning rooms, locker rooms, and at the front desk
- Use POS system for sale of sports drinks, protein shakes, and pre workout
Hostess/ Bev Cart
Heritage Hills Golf Resort
York, PA
05.2023 - 09.2023
- Greet customers
- Sanitize menus
- Prepare seating based off of a server rotation
- Communicate with servers for seating arrangements, party size, restrictions, sections, etc
- Carefully count inventory of alcoholic and non alcoholic beverages needed for the day
- Respond to customer needs on golf course
- Safely operate golf cart (fill gas, stock, empty water)
- Load and unload cart
- Knowledge on mixing drinks and serving alcohol
- RAMP certified
Cashier/ Grill
Chipotle Mexican Grille
York, PA
08.2022 - 01.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Adhered to social distancing protocols and wore mask or face shield.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed sales transactions to prevent long customer wait times.
Sales Associate
Mens Wearhouse
York, PA
07.2021 - 08.2022
- Assisted customers with color coordinating, sizing, and fitting needs
- Experience with POS system
- Handled the scheduling of fittings for groomsman's parties, proms, special events, etc
- Answered customer calls for pickups and questions
- Prepared and confirm pickup orders (checking for correct sizes, verifying customer names, order includes everything)
Education
High school or equivalent -
York Suburban High School
York, PA06.2021
Some College (No Degree) - Exercise Science
West Chester University of Pennsylvania
West Chester, PASkills
- Customer service
- Team collaboration
- Effective time management
- Exceptional communication
- Workflow optimization
- Hospitality and accommodation
- Detail-oriented
- Professional appearance
- Task prioritization
- First aid training
Certification
- RAMP Certified
- CPR Certified
- Certified Personal Trainer
Timeline
Personal Trainer
Compel Fitness
03.2024 - 11.2024
Host/ Server/ Event Server/ Beverage Cart/ Bartender
Regents Glenn Country Club
05.2023 - 12.2023
Hostess/ Bev Cart
Heritage Hills Golf Resort
05.2023 - 09.2023
Front Desk Associate
Crunch Fitness
02.2023 - 11.2023
Cashier/ Grill
Chipotle Mexican Grille
08.2022 - 01.2023
Sales Associate
Mens Wearhouse
07.2021 - 08.2022
High school or equivalent -
York Suburban High School
Some College (No Degree) - Exercise Science
West Chester University of Pennsylvania
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