Elizabeth Schultz
Charlotte,NC
Summary
Dedicated and mission-driven with a proven track record in both professional and volunteer roles, advocating for clients, agencies, and participants. Exceptional empathy combined with keen attention to detail enhances customer service experiences and drives significant process improvements. Collaborative team player committed to fostering positive relationships and achieving impactful outcomes, adept at navigating complex challenges while maintaining a strong focus on client needs and organizational goals. Passionate about leveraging expertise to create meaningful change and support the success of individuals and communities.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Programs Manager
Furnish For Good
11.2022 - 09.2025
- Worked with cross functional teams to develop and implement program strategies aligned with organizational goals.
- Managed project timelines, ensuring deliverables met quality standards and client expectations.
- Facilitated information from stakeholder meetings to gather requirements and provide program updates effectively.
- Streamlined processes to enhance operational efficiency and reduce program delivery mishaps.
- Managed 38 Partner Agencies, providing the highest quality of customer service to all Partner Agencies, Case managers, and Participants.
- Worked closely with the Executive Director and Director of Mission Delivery to refine and adjust as necessary program processes and procedures.
- Managed the timely flow of all deliveries within a caseload to maintain standards, meet mission delivery goals, objectives, and benchmarks.
- Worked with the Warehouse & Logistics Manager and team on facilitating successful deliveries.
- Implemented communication strategies and events to steward and inform partner agencies and case managers to regularly meet their ever changing needs.
- Maintained an accurate database of detailed records of partner agencies, potential partner agencies, case managers, participants, and their deliveries.
- Managed a Square Up shopping site on a daily basis for participants. Working closely with volunteers to create furnishing packages for the site for the participants.
- Coordinated all payments with partner agencies and participants accurately in Quick Books, Square UP, and Cash App and worked closely with the company accountant to make sure all fees were billed and applied correctly.
- Assisted with the supervision of the Volunteer daily goals with the Director of Mission Delivery.
Program Coordinator
Furnish for Good
11.2021 - 11.2022
- Worked closely with Executive Director, Leadership Team, and Partner Agencies to implement all program related responsibilities including but not limited to:
- Communicating and scheduling with Case Managers and Social Workers.
- Maintaining Partner Agency and Participant database.
- Overseeing finances associated with agency referrals and annual fees.
- Managed scheduling and logistics for programs, optimizing resource allocation and participant engagement.
- Analyzed program feedback to identify areas for improvement and implement strategic enhancements.
- Initiated the growth of the Programs Department increasing the number of deliveries by 200 each year I was employed.
Consultant
Beautycounter Renamed Counter
03.2016 - Current
- Consultant for one of the top B corporations in the country that balances purpose with profit. An education first company, Counter's Mission is to get safer products into the hands of everyone. Banning over 1500 chemicals from our product line has made it a safe choice for the health minded individual. For a wider reach, Counter has taken their goals to Capital Hill to advocate for safer beauty laws to be passed across the board. I educate my customers about reducing their risk of toxic chemical exposures and cleaning up their personal care regime.
Direct Distributor
Juice Plus
01.2016 - Current
- Distributor of Juice Plus products which include various healthy whole food supplements. My Simple Wellness Team educates the public on the importance of getting recommended servings of fruits and vegetables in their diet with area talks, events, and workshops partnering with various local functional medicine doctors. We are a part of a larger national Health Made Simple Team, bringing in Nationally known doctors and speakers to the area.
- Develop and maintain customer relationships to drive product awareness and sales growth.
Owner
Spunky Avocado
04.2016 - 11.2020
- We were three moms who declared war against mindless consumption, everyday toxins, and distracted living by educating a new generation of eco-conscious individuals. Helping people heal themselves while healing the planet. After my health coach training, I continued my education in environmental toxins and found that they are linked to almost every major disease. Within our Spunky website, I created Your Daily Detox as a means to provide sustainable tips to minimize our risks of toxic exposures in what we ingest, absorb and inhale. I worked one on one with clients, gave health talks and workshops, advocated for the environment and occasionally appeared on television to spread our healthy mission message. I managed our Survival Gear website store and our social media accounts.
- Oversaw daily operations to ensure efficiency and quality of services offered.
- Developed marketing strategies, enhancing brand visibility and customer engagement.
- Managed inventory on our store to optimize stock levels and reduce waste in peoples lives.
- Coordinated community events and workshops to enhance local presence and build customer loyalty.
- Analyzed sales data to identify trends, driving strategic decision-making for growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
Senior Account Executive
Eason Publications
01.1995 - 01.2002
- Continued my same duties as an Account Executive while also working with major advertising agencies and national accounts handling promotions and partnerships for all major events coming to and originating in Charlotte including music concerts, performing arts, visual art shows, holiday events, etc. I was consistently the top sales rep for my company.
Account Executive
Eason Publications
01.1993 - 01.1995
- Territory representative with a large account base of over 100 clients of primarily event and entertainment oriented businesses. I managed their accounts including billing, event partnerships, and ad creation by working hand in hand with production and graphic artists. I worked well within weekly newspaper deadlines and consistently met my weekly sales goals.
House Accounts Manager
Eason Publications
01.1992 - 01.1993
- Managed ad creation and billing for all of the trade accounts for the paper. These were both for profit and non-profit business partnerships set up by our Publisher to provide sales incentives, client appreciation opportunities, and sponsorship opportunities.
Education
Health Coach Certification - Food And Nutrition
Institute For Integrative Nutrition
New York, NY04.2012
BA - Communications, Business Administration
Catawba College
Salisbury, NC06.1986
Skills
- Excel, Quick Books Online, Salesforce, Asana, Square Up, Microsoft Teams, Wordpress
- Non-profit process and growth management
- Proficient in managing multiple tasks
- Excellent written and verbal communications skills
- Effective and compassionate client relations skills
- Goal oriented and deadline driven
Accomplishments
Within a four year period of time in my last role, I independently grew the number of Partnering Agencies within the Programs Department threefold while consistency meeting and exceeding mission delivery goals without sacrificing quality for our participants who were coming from housing insecurity and homelessness. Working with these dedicated case managers and agencies has been the highlight of my professional career.
Certification
- Health Coach Certification, Institute For Integrative Nutrition - April 2012
- American Association of Drugless Practitioners Certification - March 2012
Timeline
Programs Manager
Furnish For Good
11.2022 - 09.2025
Program Coordinator
Furnish for Good
11.2021 - 11.2022
Owner
Spunky Avocado
04.2016 - 11.2020
Consultant
Beautycounter Renamed Counter
03.2016 - Current
Direct Distributor
Juice Plus
01.2016 - Current
Senior Account Executive
Eason Publications
01.1995 - 01.2002
Account Executive
Eason Publications
01.1993 - 01.1995
House Accounts Manager
Eason Publications
01.1992 - 01.1993
Health Coach Certification - Food And Nutrition
Institute For Integrative Nutrition
BA - Communications, Business Administration
Catawba College