Elizabeth Scott
Franklin,IN
Summary
Reliable Shift Leader with over 10 years in the customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Lead, Bartender, Server
Wings Etc
08.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
Assistant Manager, Bartender, Server, Host
On The Border
04.2014 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Key Holder, Trainer, Server
Olive Garden Restaurant
01.2011 - 04.2014
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Bartender, Server
Hooters Inc.
12.2009 - 12.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Office Assistant, Accounting
Day Built Construction
02.2006 - 10.2009
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
High School Diploma - General
Columbus North High School
Columbus, IN03.2004
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Work Delegation
- Sales proficiency
- Rules Enforcement
- Loss Prevention
- Operations Management
- Positive Attitude
- Cash Handling
- Team Supervision
- Customer Service Management
- Shift Scheduling
- Employee Scheduling
- Staff Development
- Policy Enforcement
- Sales and Upselling
- Flexible Schedule
Certification
*Serve safe certified.
*OSHA certified.
Timeline
Shift Lead, Bartender, Server
Wings Etc
08.2023 - Current
Assistant Manager, Bartender, Server, Host
On The Border
04.2014 - 08.2018
Key Holder, Trainer, Server
Olive Garden Restaurant
01.2011 - 04.2014
Bartender, Server
Hooters Inc.
12.2009 - 12.2010
Office Assistant, Accounting
Day Built Construction
02.2006 - 10.2009
High School Diploma - General
Columbus North High School
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