Elizabeth Scott

• Handled insurance claims, pre-authorizations, and payment posting across 10 dental offices.

• Managed patient billing, EOBs, and accounts payable with high accuracy.

• Communicated coverage details and set up patient-friendly payment plans.

• Streamlined access to financial records and supported cross-functional teams.

• Generated over $300K in bookings by delivering high-quality service and maximizing conversion.

• Applied analytical thinking to improve satisfaction scores and streamline processes.

• Maintained deep knowledge of services, driving upsells and return visits.

• Conducted inventory audits, tracked expiration compliance, and improved SOPs.
• Trained new team members in inventory systems and front desk procedures.
• Trained new team members in inventory systems and front desk procedures.
• Developed and maintained tracking system for cannabis product expiration to ensure regulatory compliance.

• Delivered exceptional guest experiences, resolved room issues promptly.
• Trained incoming staff and maintained Hilton brand standards.
• Awarded FOH Team Member of the Month – June 2022.

• Provided excellent customer service in dynamic, fast-paced environments.

• Improved order accuracy, table turnover, and point-of-sale efficiency.

• Ensured product displays, cleanliness, and health standards were met.