Elizabeth Scribner
Alpena,MI
Summary
With a proven track record at MyMichigan Health, I leveraged my provider enrollment knowledge, problem-solving abilities, and organizational skills to assist in the enhancement of the provider enrollment processes. Demonstrating adaptability and a keen attention to detail, I contributed to significant improvements in operational workflows, achieving a notable increase in departmental efficiency and communication.
Overview
20
20
years of professional experience
Work History
Provider Enrollment Coordinator
MyMichigan Health
09.2022 - Current
- Assisted in reducing application processing time by efficiently reviewing and verifying provider credentials.
- Developed expertise of software tools used for management of provider enrollments.
- Increased departmental efficiency by regularly updating team members on changes in policies and procedures that would affect provider enrollment.
- Maintained comprehensive records of enrolled providers, enabling easy access to information for staff members.
- Coordinated with cross-functional teams for enrollment and credentialing of providers.
Billing Representative
MyMichigan Health
05.2022 - 09.2022
- Posted and adjusted payments from insurance companies.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Precisely evaluated and verified benefits and eligibility.
- Maintained HIPAA compliance while managing confidential patient data.
- Expedited claims submission processes by using electronic health record systems efficiently, reducing time spent on manual tasks.
Administrative Specialist
Affinity Psychological Services, P.C.
08.2020 - 10.2021
- Developed strong relationships with external providers through courteous communication and accurate record sharing, improving coordination of care efforts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends to continuously improve job performance.
- Trained new administrative staff on office procedures, ensuring consistent performance standards.
- Supported billing department operations by compiling invoices accurately and promptly addressing any discrepancies or disputes that arose.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and increasing patient satisfaction.
- Contributed to practice growth by providing exceptional customer service to both existing patients and prospective clients during initial consultations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted in reducing application processing time by efficiently reviewing and verifying provider credentials.
- Maintained comprehensive records of enrolled providers, enabling easy access to information for internal stakeholders.
- Managed multiple priorities under tight deadlines, ensuring timely completion of tasks without sacrificing quality.
Patient Account Representative
MyMichigan Health
02.2015 - 10.2020
- Posted payments and processed refunds.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with insurance companies to resolve issues with billing, claims, and payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Contacted patients after insurance was calculated to obtain payments.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Managed large volumes of mail and payments efficiently and with great care on daily basis.
- Processed payments that had been received from insurance companies.
- Accurately posted payments and adjustments manually.
Lead Front Desk Receptionist
Best Western River Terrace
02.2010 - 09.2014
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Managed inventory of office supplies and promotional materials to maintain an organized work environment while reducing costs.
- Developed rapport-building techniques that fostered long-term relationships with guests who frequently returned due to personalized experiences provided during their stays at the hotel property.
- Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the hotel.
- Maintained high standards of professional appearance by adhering to hotel grooming policies and ensuring uniform cleanliness at all times.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Assisted guests with local recommendations for dining, attractions, and transportation options, enhancing their overall stay experience.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Front Desk Receptionist & Sales Director Assistant
Holiday Inn Express & Days Inn and Suites
03.2008 - 02.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Coordinated cross-functional teams for delivering proposals tailored to specific client requirements.
- Established strong working relationships with external partners such as distributors or suppliers to enhance overall service offerings.
- Oversaw key account management, building lasting relationships with clients to secure repeat business.
Assistant Manager
Burger King
04.2004 - 03.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by staff members.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- I started at Burger King in 2004, became a team lead, and for the last 2 years was an assistant Manager.
Education
Bachelor of Science - Health Care Administration
Columbia Southern University
Orange Beach, AL12.2028
High School Diploma -
Home Schooled
Cheboygan, MI02.2017
Skills
- Credentialing knowledge
- HIPAA Compliance
- Healthcare Industry Knowledge
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Adaptability and Flexibility
- Provider Relations
- Problem-solving abilities
- Organizing and Prioritizing Work
- Customer service expertise
- Self Motivation
GAP Information
09/2014-02/2015: I was off of work from September 2014 through February 2015 due to moving from Cheboygan, MI to Alpena, MI and looking for a job.
10/2021-05/2022: In October of 2021 I was let go from my job at Affinity Psychological Services, P.C. as I was diagnosed with breast cancer in August of 2021 and was going to be having surgery and treatment. From October of 2021 through May of 2022 I was not working due to having a very invasive bilateral mastectomy with reconstruction in November and beginning chemotherapy in December 2021 through May of 2022. I came back to MyMichigan Health right after ending chemotherapy treatments.
Timeline
Provider Enrollment Coordinator
MyMichigan Health
09.2022 - Current
Billing Representative
MyMichigan Health
05.2022 - 09.2022
Administrative Specialist
Affinity Psychological Services, P.C.
08.2020 - 10.2021
Patient Account Representative
MyMichigan Health
02.2015 - 10.2020
Lead Front Desk Receptionist
Best Western River Terrace
02.2010 - 09.2014
Front Desk Receptionist & Sales Director Assistant
Holiday Inn Express & Days Inn and Suites
03.2008 - 02.2010
Assistant Manager
Burger King
04.2004 - 03.2008
Bachelor of Science - Health Care Administration
Columbia Southern University
High School Diploma -
Home Schooled
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