Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Seeko

Homosassa Springs,FL

Summary

Dynamic leader with proven expertise in patient care and team management, notably at Mac Donalds. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and interpersonal skills. Skilled in HIPAA compliance and patient transportation, achieving significant improvements in patient satisfaction and operational efficiency. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Shift Leader

Hardies
10.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Home Health Aide

Homeinsteads
08.2020 - 03.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Crew Team Member

Hardies
04.2018 - 08.2020
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.

Non-Emergency Medical Driver

Nature Coast EMS
06.2016 - 04.2018
  • Improved patient satisfaction by providing timely and safe transportation to medical appointments.
  • Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
  • Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
  • Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
  • Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
  • Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
  • Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
  • Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
  • Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
  • Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.

Manger

Mc Donalds
11.1997 - 08.2009
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.

Education

No Degree - Emergency Medical Technology

College of Central Florida
Ocala, FL
05.2013

No Degree - Accounting And Finance

Middlesex County College
Edison, NJ
06.1987

High School Diploma -

Edison High School
Edison, NJ
06.1983

Skills

  • Patient Care
  • Meal Preparation
  • Personal Hygiene Assistance
  • Feeding Assistance
  • Vital signs monitoring
  • Bathing Assistance
  • Housekeeping
  • Dressing assistance
  • Light Housekeeping
  • First aid and safety
  • Mobility support
  • Care Plan Management
  • Recording vital signs
  • Client documentation
  • Patient transportation
  • Home Safety Assessments
  • Medication organization
  • Schedule Management
  • Physical therapy support
  • Basic Housekeeping
  • Activities of Daily Living (ADLs)
  • Special Needs Care
  • Bathing Support
  • Emotional Support and Companionship
  • Personal Care Aide
  • CPR/AED
  • HIPAA Compliance
  • Hospice Care
  • Heavy Lifting

Certification

  • EMT - Certified Emergency Medical Technician

Timeline

Shift Leader

Hardies
10.2022 - Current

Home Health Aide

Homeinsteads
08.2020 - 03.2022

Crew Team Member

Hardies
04.2018 - 08.2020

Non-Emergency Medical Driver

Nature Coast EMS
06.2016 - 04.2018

Manger

Mc Donalds
11.1997 - 08.2009

No Degree - Emergency Medical Technology

College of Central Florida

No Degree - Accounting And Finance

Middlesex County College

High School Diploma -

Edison High School

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Elizabeth Seeko