Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elizabeth Selfe

Glen Allen,VA

Summary

Dynamic Operations Manager with a proven track record at Academy Sports and Outdoors, excelling in financial management and employee training. Spearheaded strategies that significantly boosted customer service scores while enhancing team performance and productivity. Adept at conflict resolution and maintaining compliance, driving operational success through effective leadership and analysis.

Overview

16
16
years of professional experience

Work History

Academy Sports and Outdoors
Henrico, VA
11.2023 - Current
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Increased customer service scores exponentially

Softlines Manager

Academy Sports and Outdoors
Henrico, VA
04.2023 - 11.2024
  • Managed the recruitment, selection, training and development of new employees.
  • Responsible for driving sales and achieving financial goals by creating a positive customer experience.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Streamlined the door to floor process to ensure product was put on the floor quickly and correctly merchandised for customers.
  • Responsible for all apparel and footwear staffing, merchandising, productivity and customer service.

General Manager

Saxon Shoes and Accessories
Fredericksburg, VA
08.2009 - 04.2023
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Analyzed market trends to inform business decisions and strategies.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Education

Associate of Applied Science - Legal Assisting

University of Richmond, VCU
Richmond, VA
05-1991

Skills

  • Financial management
  • Budget management
  • Employee training
  • Service Excellence
  • Expense reports
  • Procurement management
  • Performance analysis
  • Customer service
  • Inventory management
  • Team building
  • Conflict resolution
  • Staff scheduling
  • Maintaining compliance

Accomplishments

2021 received National Footwear News award for top 1% of private companies for customer service in the footwear industry. Out of 5000 stores in Virginia we ranked 12th.

Selected to attend Academy's Leadership Advancement Program immediately after hire.

Chosen to set up and train new stores and employees throughout North Carolina and Virginia.

Selected to be interim Store Director while current SD was out on leave.

Timeline

Academy Sports and Outdoors
11.2023 - Current

Softlines Manager

Academy Sports and Outdoors
04.2023 - 11.2024

General Manager

Saxon Shoes and Accessories
08.2009 - 04.2023

Associate of Applied Science - Legal Assisting

University of Richmond, VCU

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