Elizabeth Selk
Madison
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and problem solving. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Mattress Firm
06.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Tailored finance packages to meet individual customer needs, fostering positive buying experience.
- Self-motivated, with a strong sense of personal responsibility.
Style and Beauty Associate
Target
11.2019 - 06.2020
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Organized promotional events to increase brand awareness and generate new leads for the store''s clientele base.
- Optimized store layout according to visual merchandising guidelines, resulting in improved product visibility and accessibility.
- Conducted skincare assessments and provided customized solutions based on individual needs and preferences.
- Participated in ongoing training sessions to stay current with industry trends, products, and best practices.
- Handled cash transactions accurately while adhering to company policies and procedures for financial management.
- Mentored new hires by sharing best practices for achieving sales goals, enhancing their productivity from the onset.
Lead Beauty Consultant
Walgreens
10.2018 - 11.2019
- Manager and Key holder of department
- Meetings with store management monthly, attending conventions and quarterly training seminars
- Event management including planning, set up, display, and presentation
- Stocking, filling, and submitting orders for merchandise weekly
- Beauty, skin, hair, nail, fragrance and body care advice and recommendations
- Demonstrations on products and tutorials on daily use
- Upholding sale goals
- Conducted consultations to understand client's desired look.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
Jewelry and Accessories Lead
Shopko
07.2018 - 10.2018
- Organization of department including but not limited to: Display tables, Purse/handbag wall, Seasonal displays, Sign changing weekly
- Unloading truck and stocking soft lines and own department
- Money handling skills including cash, debit, credit and checks
- Loss prevention for department: Attaching sensors and hard tags, Mark downs based on clearance and missing items, Documentation of shrinkage and damaged merchandise
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Garden Center Associate
Walmart
09.2017 - 06.2018
- Watering and caring for plants
- Assisting customers with needs and sales
- Stocking merchandise and putting up displays
- Facing, stocking and organizing seasonal department
- Money management skills and register assistance
- Go backs and returns for all departments
- Clearance and markdowns
- Float associate for other departments
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
Cashier/Floor Associate
Kohl's Department Store
10.2016 - 08.2017
- Register training with money handling; cash, debit, credit, gift cards, check and store credit
- Assisting in cash office by daily register reports and counting down tills and balancing for next day
- Returns and in store exchanges
- Processing credit applications for store credit cards
- Cleaning and maintaining departments areas
- Fitting room consultant and float associate
- Accepting, providing verbal assistance and transferring department calls
- Jewelry department keyholder as needed
Cashier
Walmart
04.2015 - 10.2016
- Cash handling; cash, debit, credit, gift cards, check and store credit
- Processing credit applications for store credit cards
- Customer service experience
- Liquor shop cashier (overhead announcements and phone responsibilities)
- Department returns and merchandising
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Pick N' Save
11.2014 - 04.2015
- Cash handling; Cash, debit, credit, and check
- Basic cleaning of register area
- Department returns and merchandising
- Customer service experience
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Deforest High School
De Forest, WI06-2016
Skills
- Customer service
- Sales strategies
- Client relationship management
- Product knowledge
- Lead generation
- Upselling strategies
- Problem solving
- Customer relations
- Customer relationship building
- Relationship building
- Financial planning
Timeline
Sales Representative
Mattress Firm
06.2020 - Current
Style and Beauty Associate
Target
11.2019 - 06.2020
Lead Beauty Consultant
Walgreens
10.2018 - 11.2019
Jewelry and Accessories Lead
Shopko
07.2018 - 10.2018
Garden Center Associate
Walmart
09.2017 - 06.2018
Cashier/Floor Associate
Kohl's Department Store
10.2016 - 08.2017
Cashier
Walmart
04.2015 - 10.2016
Cashier
Pick N' Save
11.2014 - 04.2015
High School Diploma -
Deforest High School
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