Elizabeth Sells
Henderson,US
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to thrive in diverse work environments. Known for working effectively unsupervised, quickly mastering new skills, and contributing to team success.
Overview
11
11
years of professional experience
Work History
Nursing Scheduler/Office Assistant
MEDICAL CENTER HOME HEALTH
12.2019 - 02.2025
- Scheduling specialist is responsible for managing patient referrals and visit schedules
- Assigns patient assessments and other visits as ordered by the physician using an online scheduling system
- Runs Scheduling Request Report daily
- Collaborates with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs
- Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff
- Monitors action screen and processes all assigned tasks, coordination note and patient care and clinical director as needed
- Complete all duties and task in a timely manner
- Answer phone calls and direct to correct staff members, Fax order to MD office
- Request authorization to insurance company for completion of visit for clinical staff
Customer Care Representative
Ingram
02.2017 - 11.2019
- Participated in team meetings to discuss strategies for improving customer satisfaction levels
- Maintained up-to-date knowledge of company products, services, and promotions
- Resolved customer complaints promptly and professionally
- Processed orders accurately and efficiently according to established procedures
- Assisted customers in navigating through website features and functions to locate desired information or products
- Ensured compliance with data protection regulations when handling customer information
- Answered customer inquiries over the phone and via email
- Delivered customer support to high call load each shift
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Consumer Finance Assistant
Regional Finance Corp
07.2014 - 12.2014
- Telephone Past Due Accounts
- Adjust past-due payment for slow customers
- Make outside calls and report activities on each account to Manager
- Bring customers to the office or get them on the phone with the Manager
- Assume office Management duties as needed and hit slow file percentage targets
- Help branch meet delinquency reduction targets and loan volume growth targets
Education
High School Diploma -
Chester County High School
Henderson, TN05.1985
Jacks Creek Elementary School
Jacks Creek, TN01.1980
Skills
- Proficient in the use of computers
- Microsoft Word
- Microsoft Excel
- Customer relations
- Verbal communication
- Written communication
- Interpersonal skills
- Reliability
- Self-starter
- Call handling
- CRM software
- Phone etiquette
- Order taking
- Customer service
- Customer inquiry and response
- Call center experience
- Appointment scheduling
Timeline
Nursing Scheduler/Office Assistant
MEDICAL CENTER HOME HEALTH
12.2019 - 02.2025
Customer Care Representative
Ingram
02.2017 - 11.2019
Consumer Finance Assistant
Regional Finance Corp
07.2014 - 12.2014
Jacks Creek Elementary School
High School Diploma -
Chester County High School
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