Elizabeth Semidey
North Wales,PA
Summary
Bilingual in Spanish and English, adept in analytical problem-solving, and known for meticulous attention to detail. Eager to leverage skills and upbeat demeanor to make a positive impact in community-focused roles. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk
Markey
01.2024 - Current
- Answer Call, schedule and follow up with clients appointment
- Daily dialogue with pharmacy, Doctors and clients
- Filling online application
- Customer Services
- Direct work with Staff
- MS Outlook and Avatar Software and Calendar
- Strong Organization
- Field documents
- Bilingual Spanish to English
- Recommending Clients to other areas for help
- Greeted visitors and provided them with information about the company.
- Assisted customers in completing paperwork for services rendered.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Performed administrative tasks such as filing documents, ordering supplies, maintaining logs.
- Coordinated meetings between visitors and staff members.
- Processed payments using cash registers or point-of-sale systems.
- Provided assistance to guests by giving directions to local attractions or businesses upon request.
- Organized front desk operations including scheduling appointments and managing calendars.
- Answered questions related to the organization's policies and procedures.
- Responded to customer feedback or complaints in a timely manner.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Communicated any unusual incidents or requests to supervisors immediately.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Health and Wellness Manager
ACLAMO
Norristown
01.2024 - Current
- Managing Programs under the Benefits Department
- Training / Overseeing employees
- Overseeing Enrollment Clients on Government applications
- Establish a platform to Track performances and products
- Assisting and coordinating programs and activities
- Register clients on Public Assistance Programs
- Maintain relationships with Families
- Health and social services
- Promoting Healthy Choices & Community
- Family Development Training
- Translation non-English Clients
- EMA/SNAP/MA/COMPASS
- Temporary
- Organized and implemented wellness programs to promote healthy lifestyles.
- Conducted assessments of the organization's worksite environment for safety and ergonomic issues.
- Coordinated with external vendors for fitness classes, nutrition counseling sessions.
- Cultivated strong family support to maximize care outcomes for wellness approaches.
- Oversaw wellness care teams to keep performance in compliance with safety standards and legal regulations.
Apogee Labs. Electronic
North Wales, PA
01.2019 - 01.2023
- Analyzed product documents & followed details to accurately assemble equipment
- Worked closely with engineer and met production specifications
- Develop solutions and meet deadlines
- Ensure high quality and timely delivery
Cobham Inc. Electronic
Lansdale, PA
01.2015 - 01.2019
Production Supervisor
Galaxy Wires & Cables
Horsham, PA
01.2014 - 01.2015
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Ensured safety regulations were followed by all personnel in the production area.
- Trained new staff on production processes and procedures.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Developed comprehensive training programs for new hires in order to increase productivity.
- Established and updated production schedules to meet changing demands.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
Manager
Bright Light
Barrington, NJ
01.2011 - 01.2014
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
Education
Some College (No Degree) - Small Business Administrator
Inter-American Business College
Humacao, PRSkills
- Organization & Efficiency
- Fluent in Spanish & English
- Multitasking & prioritization
- Planning & Coordinating
- Project Management
- Strong problem solver
- Directing calls
- Scheduling Appointments
- Confirming Appointments
- Customer Services
- Providing information to Client/Patients
- Helping Patients to navigated other Helps in the area
- Scheduling appointments
- Mail Management
- Insurance Verification
- Documentation
- Front Desk Operations
- Microsoft Office
- Appointment management
- Typing and filing
- Reminder calls
- Co-payment collection
- Inventory Oversight
- Office Administration
- Paperwork coordination
- Telephone Etiquette
Certification
- Project Manager Certification
- Certified COMPASS & Pennis Assisten
- EMA/SNAP/MA/COMPASS
- AVATAR Medical Software
Volunteer Experience
Christian ESL Organization, Community Volunteer ESL Program
Affiliations
- Community Volunteer in ESL Interpreted
- Hacking & enjoy the natural
Languages
Spanish
Professional
English
Professional
Accomplishments
- Working for 25 years in Electronic industrial after desire a new challenge, I have excitably with pride in front desk Office Assistant role.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk
Markey
01.2024 - Current
Health and Wellness Manager
ACLAMO
01.2024 - Current
Apogee Labs. Electronic
01.2019 - 01.2023
Cobham Inc. Electronic
01.2015 - 01.2019
Production Supervisor
Galaxy Wires & Cables
01.2014 - 01.2015
Manager
Bright Light
01.2011 - 01.2014
- Project Manager Certification
- Certified COMPASS & Pennis Assisten
- EMA/SNAP/MA/COMPASS
- AVATAR Medical Software
Some College (No Degree) - Small Business Administrator
Inter-American Business College
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