Elizabeth Sengle
Hackettstown,NJ
Summary
Dynamic leader with a proven track record at Primo Hoagies, adept in staff management and customer service. Excelled in enhancing customer satisfaction and team productivity through effective relationship building and time management. Demonstrated excellence in staff training and development, significantly improving team performance. Skilled in decision-making, ensuring operational efficiency and business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Primo Hoagies
07.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager
Planet Fitness Gym
03.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Trainer
Planet Fitness
06.2019 - 03.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Exercise Science
County College of Morris
Randolph Township, NJHigh School Diploma -
Morristown Beard School
Morristown, NJ06-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Shift scheduling
Certification
ServSafe Certified expires 2026
CPR Certified
Timeline
Manager
Primo Hoagies
07.2021 - 11.2024
Trainer
Planet Fitness
06.2019 - 03.2020
Assistant Manager
Planet Fitness Gym
03.2019 - 07.2021
Exercise Science
County College of Morris
High School Diploma -
Morristown Beard School
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