Elizabeth Serna
Romeoville,IL
Summary
Experienced customer and employee-focused professional with a strong background in customer-facing roles and human resources. Demonstrated ability to monitor employee progress and effectively resolve customer and employee issues. Committed to fostering a respectful, and productive work environment.
Overview
9
9
years of professional experience
Work History
Associate Banker
BMO Financial Group
Bolingbrook, IL
11.2024 - Current
- Established strong relationships with customers to increase customer loyalty.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Ensured compliance with banking regulations and procedures in daily operations.
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Utilized banking software to update client accounts and process transactions efficiently.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Helped customers understand and use mobile applications and online banking.
- Researched discrepancies between bank records and customer accounts.
Product Picker
Amazon
Joliet, IL
08.2024 - 11.2024
- Utilized digital tools to find and retrieve products efficiently and accurately for customer orders.
- Ensuring orders are complete and correct, and then packaging them for shipment.
- Organized stock to streamline inventory management.
- Maintained strict safety and quality production standards.
Senior Human Resources Specialist
Target Sortation Center
Chicago, IL
10.2023 - 08.2024
- Conducted new hire orientation and onboarding activities, ensuring compliance with all applicable regulations.
- Managed the processing of payroll data, including tracking of leave time and overtime hours.
- Provided guidance on benefits programs, such as health insurance, retirement plans, tuition reimbursement.
- Provided weekly management sessions on employee relations best practices.
- Resolved conflicts between employees by listening to issues and providing appropriate solutions.
- Coordinated training sessions for staff members on topics such as harassment prevention and diversity awareness.
- Conducted onboarding sessions via Zoom calls for exempt leadership.
- Delivered a comprehensive business review to top management at headquarters.
- Successfully completed the Human Resources Business Partner development program for the Target's GSCL network.
- Ensured the highest level of confidentiality and integrity while handling sensitive data.
- Optimized HR processes through effective decision-making.
- Handled tough exchanges with both leaders and team members.
Human Resources Expert
Target Stores
Joliet, IL
11.2021 - 10.2023
- Conducted recruitment process, including job postings, phone screens and in-person interviews.
- Facilitated onboarding processes for new hires by providing orientation materials and conducting orientation sessions.
- Established an environment of ethical behavior, prioritizing safety measures and ensuring regulatory compliance.
- Promoted trust and confidentiality through effective communication and relationship building with team members.
- Created visual bulletin boards and informational posters representing DE&I in our workplace.
- Traveled to various locations to aid in operational duties like recruitment, inventories, and freight push.
- Maintained cleanliness in office areas, break rooms, and team member lockers to adhere to brand and health safety standards.
- Cross-functionally assisted in different store areas to guarantee customer satisfaction.
Beauty Consultant
Target Stores
Joliet , IL
02.2017 - 11.2021
- Collaborated with team to develop and implement daily and weekly goals in order to achieve desired outcomes.
- Expanded expertise in essential statistics, sales milestones, diverse team performance analysis, available stock units evaluation, visitor volume observation, and busiest time periods.
- Provided exceptional customer service by warmly greeting and engaging with all guests, offering personalized recommendations, and facilitating product sampling.
- Mastered the use of store tools, programs, products, and services for effective issue resolution and continuous improvement of guests' satisfaction.
- Continually educated myself on brands and trends.
- Transitioned planograms, signage, and displays to execute brand resets.
- Provided product guidance to customers, facilitating their purchase decisions and uncovering hidden needs.
Guest Advocate
Target Stores
Bolingbrook, IL
10.2016 - 02.2017
- Provided excellent customer service by greeting and assisting customers for a positive shopping experience.
- Efficiently scanned and bagged guests' items in compliance with safety standards, minimizing wait times.
- Kept guests up-to-date on brand launches, store activities, and events.
- Spoke to the benefits of the company's loyalty programs and assisted guests with enrollment.
- De-escalated negative situations to enhance guest shopping experiences.
- Delivered seamless service to all Order Pick Up, Drive Up, and registry guests.
- Maintained the daily cash office tasks which involved performing accurate cash counting, timely deposits, and managing inventory for replenishment.
Lobby Attendant
Sure Stay Plus by Best Western
Lombard, IL
06.2016 - 09.2016
- Greeted and welcomed guests, patrons, and visitors to the lobby.
- Provided information about services, amenities, and other hotel features.
- Answered inquiries from guests regarding hotel services and local attractions.
- Assisted in handling guest complaints or issues in a professional manner.
- Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
- Stocked coffee bar with fresh supplies on a daily basis.
- Provided assistance to disabled guests by helping them move around the lobby area safely.
- Provided food and beverages to hotel patrons during breakfast hours.
Education
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Hooksett, NH05-2028
High School Diploma -
Romeoville High School
Romeoville, IL06-2018
Skills
- Banking regulations
- Conflict Management
- Employee Relations
- Presentations
- Succession Planning
- Career Development
- Customer Engagement
- Relationship Building
- Sales expertise
- Leadership
- Time Management
- Decision Making
- Computer Skills
- Health and Safety Management
Affiliations
- Language Learning
- Reading
- Crafting
Languages
5,5
Education and Training
other,Romeoville, IL,true,other,Joliet, IL
Contact
Romeoville, IL 60446
Timeline
Associate Banker
BMO Financial Group
11.2024 - Current
Product Picker
Amazon
08.2024 - 11.2024
Senior Human Resources Specialist
Target Sortation Center
10.2023 - 08.2024
Human Resources Expert
Target Stores
11.2021 - 10.2023
Beauty Consultant
Target Stores
02.2017 - 11.2021
Guest Advocate
Target Stores
10.2016 - 02.2017
Lobby Attendant
Sure Stay Plus by Best Western
06.2016 - 09.2016
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
High School Diploma -
Romeoville High School
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