Elizabeth Serra
Palmer,MA
Summary
Dynamic Assistant Customer Service Manager with a proven track record at Big Y Supermarket, enhancing customer satisfaction and team productivity through effective communication and problem-solving skills. Expert in cash handling and customer engagement, I've significantly mentored new hires and resolved issues, ensuring high-quality service standards.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Big Y Supermarket
06.2023 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures to ensure seamless integration into the team.
- Assisting with schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Built relationships with customers to encourage repeat business
Customer Service Specialist
Big Y Supermarket
09.2016 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Courtesy Booth Clerk
Big Y
09.2016 - Current
- Established a friendly and welcoming atmosphere at the courtesy booth, resulting in increased customer engagement and satisfaction levels.
- Contributed to the store''s overall success through effective communication
- Maintained comprehensive knowledge of store promotions, sales events, and policies to provide accurate information to customers.
- Managed high call volume while maintaining a courteous and professional demeanor
Cashier
Big Y
09.2016 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Pharmacy Technician Trainee
Big Y
08.2022 - 12.2022
- Labeled prescription bottles with accurate information for patient use.
- Handled barcode scanners to verify and track medication inventory.
- Followed safety protocols to handle and store medications properly.
- Conducted inventory checks to maintain adequate stock levels and reorder supplies.
Produce/Floral Clerk
Big Y
05.2018 - 07.2018
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
Education
Bachelor of Arts - Biology
Our College of Our Lady of The Elms
Chicopee, MA05-2022
High School Diploma -
Palmer High School
Palmer, MA06-2018
Skills
- Communication
- Problem Solving
- Time Management
- Organization
- Work Ethic
- Cash handling
- Customer engagement
Timeline
Assistant Customer Service Manager
Big Y Supermarket
06.2023 - Current
Pharmacy Technician Trainee
Big Y
08.2022 - 12.2022
Produce/Floral Clerk
Big Y
05.2018 - 07.2018
Customer Service Specialist
Big Y Supermarket
09.2016 - Current
Courtesy Booth Clerk
Big Y
09.2016 - Current
Cashier
Big Y
09.2016 - Current
Bachelor of Arts - Biology
Our College of Our Lady of The Elms
High School Diploma -
Palmer High School
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