Elizabeth Serrano
Columbia,MD
Summary
Outgoing and Compassionate Direct Care Worker, Peer Support Specialist, and Student. Experienced with patients with disabilities and acute ailments. Well-versed in assisting individuals with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Overview
6
6
years of professional experience
Work History
Direct Care Worker
Meaningful Futures
03.2024 - Current
- Encouraged socialization through recreational activities such as group outings and community events.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Maintained accurate records of all services provided to clients.
- Educated families on available resources that could enhance their quality of life.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Peer Support Specialist
Towson University Military & Veterans Center
08.2023 - Current
- Proficient in navigating and interpreting the intricate landscape of veterans' benefits, specializing in education benefits such as the GI Bill. Capable of explaining eligibility criteria, application processes, and advocating for veterans' rights to receive the full spectrum of benefits.
- Skilled in offering empathetic and non-judgmental support to veterans, fostering a safe and trusting environment. Advocate for veterans' rights to education benefits, facilitating communication between veterans and relevant administrative bodies.
- Experienced in guiding veterans through the various resources available, including educational institutions, vocational training programs, and other support services. Ensure veterans are well-informed and connected to the resources that align with their educational and career goals.
- Exceptional ability to communicate complex information in an accessible manner. Establish strong rapport with veterans, providing encouragement, motivation, and a sense of community.
Behavior Technician
ABA Today
03.2022 - 01.2024
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Hospital Corpsman (Navy)
Walter Reed National Military Medical Center
11.2018 - 12.2022
- Participated in educational programs to stay up-to-date on new developments in the field of obstetrics.
- Trained several new sailors on the proper techniques for labs, pap smears, and insertions of IUDs.
- Ran a training to educate sailors and nurses on how to properly document the initial ultrasounds.
- Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
Education
Some College (No Degree) - Psychology
Towson University
Baltimore, MDHigh School Diploma -
Beaumont Senior High School
Beaumont, CA06-2017
Skills
- Leadership Skills
- Problem-Solving Skills
- Rapport Building
- Basic Life Support
- HIPAA Compliance
- Vital Signs Assessment
- Hospital Staff Support
- Data Collection and Analysis
- Applied Behavior Analysis
- Healthcare Team Collaboration
- Physician support
- Medical terminology knowledge
Accomplishments
- Armed Forces Service Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Good Conduct Medal
- Recognized for exceptional improvement and going above and beyond in work performance, voted by colleagues.
- Recognized by colleagues as a trusted confidant for workplace issues and concerns.
Awards:
Accomplishments/Recognitions
Affiliations
- Participated in a White House tour with student veterans, demonstrating engagement in civic activities and support for fellow veterans
Languages
Spanish
Limited Working
Timeline
Direct Care Worker
Meaningful Futures
03.2024 - Current
Peer Support Specialist
Towson University Military & Veterans Center
08.2023 - Current
Behavior Technician
ABA Today
03.2022 - 01.2024
Hospital Corpsman (Navy)
Walter Reed National Military Medical Center
11.2018 - 12.2022
Some College (No Degree) - Psychology
Towson University
High School Diploma -
Beaumont Senior High School
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