Elizabeth Serrano Escutia
Asheboro,NC
Summary
Proven track record in enhancing customer satisfaction and engagement, notably at Ulta, through strategic inventory management and exceptional service. Skilled in POS system operation and fostering customer loyalty, demonstrating a unique blend of time management and interpersonal skills. Achieved significant improvements in customer service metrics by employing effective sales techniques and maintaining a flexible schedule.
Overview
2
2
years of professional experience
Work History
Task Associate
Ulta
03.2024 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Stocker
Ross Dress for Less
09.2023 - 05.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Crew Member
McDonald's
05.2022 - 09.2023
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Trained new incoming employees with emphasis on job responsibilities.
Education
High School Diploma -
Randolph Early College High School
Asheboro, NC05.2023
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Customer Engagement
- Courteous and Professional
- Flexible Schedule
- Order Fulfillment
- Sales Techniques
- Loyalty Program Promotion
- POS System Operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Task Associate
Ulta
03.2024 - Current
Stocker
Ross Dress for Less
09.2023 - 05.2024
Crew Member
McDonald's
05.2022 - 09.2023
High School Diploma -
Randolph Early College High School
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